Massachusetts 24/7 Nurse Line

NURSES RIGHT NOW When you call our 24/7 Nurse Line, you can speak to a registered nurse, when you need to, day or night. Because guidance and advice should be available around the clock. YES, YOUR PLAN COVERS IT! Ʃƽ ȷɱ Ȥɂ GET CONNECTED 365 DAYS A YEAR, THERE’S NO DIRECTLY TO A NURSE INCLUDING HOLIDAYS ADDITIONAL COST KNOW WHEN TO CALL Nurses can give you advice on: • Treating a fever, cut, headache, or diarrhea • Upcoming medical tests or appointments • Managing a new diagnosis • Deciding if you need immediate care • Recognizing signs of a concussion after a head injury • Caring for a sick child or family member • Taking over-the-counter medications or prescriptions In the case of a life-threatening emergency, call 911 or go to the nearest emergency room. Call Our 24/7 Nurse Line Nurses are ready around the clock to answer your questions. Call 1-888-247-BLUE (2583). *We partner with Carenet Health®´, an independent health care engagement company, to administer this service. Before you can email a nurse, you’ll need to create a Carenet Health account using your nine-digit Blue Cross member ID number (without the letter prefix). Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. ATTENTION: If you don’t speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID card (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación (TTY: 711). ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID (TTY: 711). ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks, SM Service Marks, and TM Trademarks are the property of their respective owners. © 2021 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 001188315 32-6765 (11/21)