Company at a Glance How We Do Business INTRODUCTION JPMorgan Chase & Co. (“JPMorgan Chase”, the “Firm” or BUSINESS PRINCIPLES “we”) is a fnancial services company based in the United Message from Our Chairman States of America (“U.S.”), with branches in 48 states and Company at a Glance Washington D.C., 293,723 employees in 63 countries Our Approach to ESG worldwide and $3.7 trillion in assets as of December 31, 2022. The Firm is a leader in investment banking, fnancial Feature: $2.5T Sustainable services for consumers and small businesses, commercial Exceptional client service Operational excellence A commitment to integrity, A great team and winning Development Target fairness and responsibility culture banking, fnancial transaction processing and asset man- 1. Focus on the customer 4. Set the highest standards of performance ENVIRONMENTAL agement. Under the J.P. Morgan and Chase brands, the 2. Be feld and client driven and 11. Do not compromise our integrity 16. Hire, train and retain great, diverse Firm serves millions of customers, predominantly in the operate at the local level 5. Demand fnancial rigor and risk employees 12. Face facts U.S., and many of the world’s most prominent corporate, 3. Build world-class franchises, discipline; We will always main- 17. Build teamwork, loyalty and morale SOCIAL 13. Have fortitude institutional and government clients. JPMorgan Chase’s investing for the long term, to tain a fortress balance sheet 18. Maintain an open, entrepreneurial 14. Foster an environment of activities are organized, for management reporting pur- serve our clients 6. Strive for the best internal gover- meritocracy for all GOVERNANCE respect, inclusiveness, humanity poses, into four major reportable business segments, as nance and controls 19. Communicate honestly, clearly and and humility well as a Corporate segment. The Firm’s consumer busi- 7. Act and think like owners and consistently APPENDICES 15. Help strengthen the communi- ness is the Consumer & Community Banking (“CCB”) seg- partners ties in which we live and work 20. Strive to be good leaders ment. The Firm’s wholesale business segments are the 8. Strive to build and maintain the Corporate & Investment Bank (“CIB”), Commercial Banking best, most efcient systems and operations (“CB”), and Asset & Wealth Management (“AWM”). The business segments are referred to as “lines of business” 9. Be disciplined in everything we do (“LOB”). For further information, refer to Business Seg- 10. Execute with both skill and urgency ment Results on pages 61–80 of our Form 10-K for the year ended December 31, 2022. 3