Strategic Shareholder Climate and Risk Financial Financial Barclays PLC 55 report information sustainability report Governance review review statements Annual Report 2022 Divisional reviews (continued) • Our Payments business maintained its The success of CDFIs, small-medium businesses We believe Barclays’ core Values of Respect, Year in review position as one of the foremost payment and non-profits are key to a thriving community. Integrity, Service, Excellence, and Stewardship CC&P delivered a RoTE of 10% (2021: 15%), and e processors in Europe . We secured new client Barclays has predefined goals with specific reflect our commitment to fair lending and fair continued to invest for growth while absorbing a relationships, and retained others, including performance targets that we must meet each treatment principles and practices. We strive to provision for customer remediation costs Ryanair and Getir UK. We’ve also added to our year in order to be considered in compliance with develop long-term relationships by providing relating to legacy loan portfolios. capabilities with the launch of Smartpay CRA guidelines. Barclays has met its CRA goals products and services that meet prospective and ▪ We successfully launched a new long-term Touch, our new card acceptance solution as for 2022, evidencing that we are continuing to existing customer needs, avoid causing programme with Gap Inc., the largest specialty a well as Cashback Without Purchase, a new invest in the communities where we live, work prospective and existing customer detriment or apparel company in the US , to issue both co- service enabling UK consumers to withdraw and serve. harm, and place our prospective and existing branded and private label credit cards and also cash for free from thousands of local retailers customers' interests at the heart of our strategy, renewed our existing partnership agreement Barclays Bank Delaware (BBDE) is committed to with Carnival Cruise Lines, among other and small businesses. planning, and decision-making processes. fair and equitable treatment of all prospective partners. Both are good examples of how we Notes ▪ In Germany, we continue to be a leading and existing customers without regard to race, a Gap Inc., 2020. maintained our position as a top 10 credit card f provider of consumer finance through our sex, colour, national origin, religion, age, marital b b Nilson Report #1204 (mid-year ranking). issuer in the US. c Excluding Cap customers. credit cards and personal loans business. We status, disability, sexual orientation, military d Care tNPS provides an accurate measure of customer sentiment ▪ We continued to invest in our digital servicing relaunched our Deposits Open Market offer to status, gender identity, familial status, Limited across our Fraud, Dispute, Credit and Care channels and replaces the model, reaching a digital active user rate of relationship NPS reported in the 2021 Annual Report. further diversify our revenue structure. English Proficiency, receipt of public assistance c 74.1% . We have seen a slight improvement e Nilson Report #1197 (May 2022). d income, and good faith exercise of rights under f Deutsche Bundesbank, Advanzia Bank S.A., plus own calculations. ▪ The Private Bank continued to drive its market on the Care Net Promoter Score in the US the Consumer Credit Protection Act. Consumer Bank, reaching +44, versus +43.4 strategy, deepen its footprint in established in 2021. markets, while monetising recent investments in Asia and EEA through new client acquisition. A Referral Agreement was also undertaken Launching Gap Inc. credit As we focus on our partnership-centric Looking ahead with Credit Suisse, enabling the Private Bank to business model in the US, we will also scale our card programme Within Consumer, Cards and Payments, we grow its business in Africa. We continued to existing proposition to deliver more value to continue to invest in building our technology The Barclays US Consumer Banking business is drive enhancements to client experience, as our partners across a broader range of sectors, and digital capabilities, to meet consumer now the exclusive credit card issuer for Gap well as product offering, including asset diversifying our business. demand and responding to an increasingly Inc.’s family of purpose-led, lifestyle brands management capabilities. difficult economic environment. The Private Bank remains focused on targeted following the successful migration of nearly 10 markets, deepening our client footprint in the million existing card members and doubled the We aim to further scale our Payments Financial inclusion in our US UK, Europe, the Middle East and Africa, and business. Our goal is to deliver a world-class size of our US customer base. consumer business Asia. The appetite for sustainable investing unified payments experience for customers, Delivering next generation retail digitised The Community Reinvestment Act (CRA) is a US by combining payments and banking carries on growing at pace and we continue to consumer financial services is a strategic federal law designed to encourage financial technology. manage sustainable portfolios for a broad growth priority for Barclays, and following a institutions to help meet the needs of borrowers range of clients. We intend to enhance product We continue to deepen our relationships with year-long effort to build, test and launch the in all segments of their communities, including capabilities and drive better client experiences corporates by collaborating with the new programme, Gap, Old Navy, Banana low and moderate-income neighbourhoods. by improving end-to-end platform automation Corporate and Investment Bank; grow our Republic and Athleta customers can now Barclays meets the CRA requirement by and delivering our digital agenda. We continue offering to small businesses; and evolve with apply for and use a new, Barclays-issued supporting and investing in local Community to make good progress in integrating BUK's our multinational customers. credit card through multiple digital and Development Financial Institutions (CDFIs), Wealth and Investment Management business In Germany, we are leveraging proprietary and online channels and in over 2,100 retail small-medium businesses and non-profits. with our Private Bank to provide a more partner distribution channels, and developing stores across the United States and Puerto seamless client experience. seamless onboarding and underwriting Rico. capabilities, to grow our core business. For more information go + online at home.barclays