ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices Our People Strategy How We Work Our Talent and DEI Strategy Global Workforce Data Talent and Diversity, QUICK LINKS Equity & Inclusion Our Talent and DEI Strategy Pay Equity 2025 Aspirational Representation Goals Our people strategy is focused on three key to be transparent about our expectations around Our People priorities to help us advance the competitive How We how we work together and honest about where strength of our workforce: improvements must be made. Finally, we focus Strategy • Continuous innovation in recruiting, devel- Work on making our ways of working sustainable, opment, compensation, promotion and both for existing and new colleagues across our engagement of colleagues global bank. Our colleagues drive our progress globally, and • Actively seeking out and listening to diverse In 2022, we adapted and evolved how we Our model provides three possible designa- our ability to attract and retain a highly qualified perspectives at all levels of the organization work at Citi to enable colleagues around the tions: hybrid, remote and resident. Hybrid roles and motivated workforce is foundational to our • Optimizing transparency to promote globe to better integrate work and life, while offer colleagues the flexibility to work at least business. We work every day to foster a culture accountability, credibility and effectiveness delivering the benefits of being together in three days per week in the office and up to of excellence for our people by investing in the in achieving our goals person. We were the first major U.S. bank two days from home. The majority of Citi roles growth and well-being of our colleagues, as well to publicly embrace a flexible, hybrid work are designated as hybrid. Remote roles may as embracing diversity, equity & inclusion (DEI) Our human capital priorities are reflected in the model. In keeping with the vision set by our be performed entirely from outside our office in all we do. culture and inclusivity of our firm, and in the CEO Jane Fraser, to be a human bank, we are locations. Resident roles are jobs that cannot impact and outcomes that our people generate. laser-focused on working in ways that drive be performed remotely, such as tellers in our We constantly strive to ensure Citi remains a collaboration and meaningful connections, branches. No matter what a colleague’s job great place to work — where people can thrive maximize apprenticeship and learning oppor- designation, Citi is committed to promoting an professionally and personally. And we continue tunities, leverage technology to our advantage, inclusive and equitable working environment to do what’s right by our colleagues, clients and support colleagues’ well-being and belonging, and offering resources and benefits to support shareholders. We have a track record of looking and treat our colleagues equitably. them in this model. ahead and putting in place leading practices that support our global workforce, enable In implementing our hybrid work model, we have Our hybrid work environment has had several economic progress and drive our firm forward. focused on keeping our approach consistent and advantages for attracting talent. Hiring on a aligned with our values and priorities. We strive global scale in a hybrid environment has offered Citi 2022 ESG Report Page 49