ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices GRI Content Index Sustainability Accounting Standards Board Index United Nations Global Compact Index United Nations Guiding Principles Reporting Framework Index The Principles for Responsible Banking Index Assurance (1) Number and (2) value of loans by segment: (a) Quantitative FN-CB-000.B Citi discloses the value of outstanding consumer and corporate loans in its 10-K. Consumer loans personal, (b) small business and (c) corporate are reported as consumer mortgages and credit card loans, while personal, small business and other loans are aggregated. • 2022 10-K pages 73-81 Consumer Finance Topic Accounting Metric Category Code Response Customer Privacy Number of account holders whose information is Quantitative FN-CF-220a.1 Citi does not report this information. used for secondary purposes Total amount of monetary losses as a result of legal Quantitative FN-CF-220a.2 Citi does not disclose total losses as a result of legal proceedings associated with customer privacy. proceedings associated with customer privacy However, Citi provides information regarding material legal matters, in accordance with SEC requirements and US GAAP in its 10-K and other applicable SEC filings. • 2022 10-K pages 298-304 Data Security (1) Number of data breaches, (2) percentage involv- Quantitative FN-CF-230a.1 See response to FN-CB-230a.1. ing personally identifiable information (PII), (3) number of account holders affected Card-related fraud losses from (1) card-not-present Quantitative FN-CF-230a.2 Citi does not aggregate and publicly disclose losses due to fraud. fraud and (2) card-present and other fraud Description of approach to identifying and address- Discussion and FN-CF-230a.3 See response to FN-CB-230a.2. ing data security risks Analysis Selling Practices Percentage of total remuneration for covered em- Quantitative FN-CF-270a.1 Citi does not track this information. ployees that is variable and linked to the amount of products and services sold Approval rate for (1) credit and (2) pre-paid prod- Quantitative FN-CF-270a.2 Citi does not report this information. ucts for applicants with FICO scores above and below 660 (1) Average fees from add-on products, (2) average Quantitative FN-CF-270a.3 Citi does not track this information. APR, (3) average age of accounts, (4) average num- ber of trade lines, and (5) average annual fees for pre-paid products, for customers with FICO scores above and below 660 (1) Number of complaints filed with the Consumer Quantitative FN-CF-270a.4 Citi does not report this information. Financial Protection Bureau (CFPB), (2) percentage with monetary or nonmonetary relief, (3) percent- age disputed by consumer, (4) percentage that resulted in investigation by the CFPB Citi 2022 ESG Report Page 96