ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices GRI Content Index Sustainability Accounting Standards Board Index United Nations Global Compact Index United Nations Guiding Principles Reporting Framework Index The Principles for Responsible Banking Index Assurance Disclosure Number and Title Report Section or Other Documentation Disclosure Number and Title Report Section or Other Documentation GRI 417: Marketing and Labeling 2016 FINANCIAL SERVICES SECTOR SUPPLEMENT 3-3 Management of material • Serving Our Customers and Clients Responsibly FS6 Percentage of the portfolio • 2022 10-K pages 3–23 topics for business lines by specific region, 417-1 Requirements for product • Serving Our Customers and Clients Responsibly size (e.g., micro/SME/large) and by and service information and sector labeling FS8 Monetary value of products • Our $1 Trillion Goal GRI 418: Customer Privacy 2016 and services designed to deliver a • Financing the Low-Carbon Transition > Transforming Our Business specific environmental benefit for to Support a Low-Carbon Economy 3-3 Management of material • Risk Management > Safeguarding Data and Protecting Customer each business line broken down by topics Information purpose • Citi Code of Conduct FS13 Access points in low- • Financing Social Impact • Citi Online Privacy Statement populated or economically • Action for Racial Equity • Citi Security Center disadvantaged areas by type • Citi Impact Fund 418-1 Substantiated complaints • Risk Management > Safeguarding Data and Protecting Customer • Strategic Philanthropy: The Citi Foundation concerning breaches of customer Information privacy and losses of customer data FS14 Initiatives to improve • Financing Social Impact access to financial services for • Action for Racial Equity disadvantaged people • Citi Impact Fund • Strategic Philanthropy: The Citi Foundation Citi 2022 ESG Report Page 93