ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices Operational Footprint Goals Sustainable and Healthy Buildings Efficient Travel Managing Climate Risk in Our Operations Environmental Performance for Operations Sustainable QUICK LINKS Operations 2025 Operational Footprint Goals Sustainable and Healthy Buildings Efficient Travel We set goals to reduce our operational footprint pandemic continued to varying degrees around We focus on sourcing renewable electricity from and integrate sustainable practices across Operational the world. In addition, as Citi employees return within the same market boundary as our facilities Citi. This builds on more than two decades of to the office, the majority are transitioning to and from our local utilities. When these two measuring and reducing the impact of our global Footprint a hybrid work model, which includes working options are not practical, we source renewable operations and a history of prioritizing healthy remotely up to two days a week. As a result, electricity from nearby markets. Our aim is to facilities for our customers and employees. facility-related resource consumption, waste move toward additional local sourcing or on-site Goals generation and GHG emissions were lower than generation as it becomes feasible. they otherwise would have been. We recognize that some of these impacts were shifted to We began reporting on our direct operational employees’ homes and other non-Citi facilities. impacts in 2002. With this report, we are As a result of having fewer people using Citi disclosing progress against our 2025 opera- buildings, our progress for 2022 indicates that we tional footprint goals through year-end 2022. exceeded some of our goals during the year. That These goals are aligned with a pathway to trend could briefly reverse in the coming years, limit global temperature rise to 1.5˚C and cover as our employees continue to return to the office greenhouse gas (GHG) emissions, energy use, and transition to our new work model, before water consumption, waste reduction and progressing again toward meeting our goals. diversion, and sustainable building design. Maintaining 100% renewable electricity is Working toward these goals also helps us make one of our 2025 operational footprint goals, progress toward our net zero commitment for and it is a key driver in helping us meet our net Citi operations. zero commitment for our operations. With our Our facilities were not used at full capacity global footprint, it can be challenging to source in 2022, as impacts related to the COVID-19 renewable electricity consistently, especially with the current volatility in global energy markets. Citi 2022 ESG Report Page 34