ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices Our People Strategy How We Work Our Talent and DEI Strategy Global Workforce Data Voice of the Employee 2022 SURVEY HIGHLIGHTS Our annual Voice of the Employee (VOE) survey provides valuable insights regarding colleague engagement and perceptions about our 90% 90% firm — our pain points as well as our successes. In 2022, we worked In my team, when a group My manager promotes with the Digital Accessibility Center for Excellence to ensure the decision is made, we all commit diversity, equity & inclusion VOE’s accessibility for all colleagues. and proceed as decided in our team Participation in this latest VOE matched our all-time high of 88%, with results remaining strong in key areas. Ethics continues to be our signature strength, with results showing that 90% of colleagues feel comfortable reporting unethical practices without fear of reprisal. Our leadership principles also continue to shine, with 90% 88% 90% 88% of colleagues believing we deliver excellence for our clients. We Take We Deliver We Succeed Ownership With Pride Together Other areas where we are excelling: 87% 92% Core Indices* agree that mangers make it of colleagues feel more easier to collaborate across empowered to deliver on teams and businesses their team’s goals 86% 80% 93% 88% Diversity, Equity Engagement Ethics Manager Feedback from Citi colleagues is critical to our strategy, and our & Inclusion Effectiveness efforts to simplify the firm are a work in progress. We continue to streamline processes and decision-making to make Citi an easier place to work. To ease intense workloads, we are filling roles in key 2021 80% 2021 91% parts of the business and making sure colleagues know where to 2020 82% 2020 91% go for support when needed. Note: Data based on favorability/agreement rates from eligible Citi colleagues. * Due to updates introduced in 2022, trend data is not available for the DEI and Manager Effectiveness indices. Citi 2022 ESG Report Page 60