ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices GRI Content Index Sustainability Accounting Standards Board Index United Nations Global Compact Index United Nations Guiding Principles Reporting Framework Index The Principles for Responsible Banking Index Assurance Section of the Framework Report Section or Other Documentation Part C: Management of Salient Human Rights Issues Tracking performance C5 How does the company know if its efforts to address each salient human rights issue are effective in practice? C5.1 What specific examples from the reporting period illustrate whether each Please refer to examples in the sections below. salient issue is being managed effectively? • Action for Racial Equity > Racial Equity Audit • Human Rights > Respecting Human Rights in Our Financing Decisions • Human Rights > Human Rights Due Diligence in Action Remediation C6 How does the company enable effective remedy if people are harmed by its actions or decisions in relation to a salient human rights issue? C6.1 Through what means can the company receive complaints or concerns • Ethics and Culture at Citi > Escalating Concerns related to each salient issue? • Human Rights > Listening to Stakeholders and Addressing Grievances • Citi Code of Conduct C6.2 How does the company know if people feel able and empowered to raise • Ethics and Culture at Citi > Assessing Our Culture of Ethics complaints or concerns? C6.3 How does the company process complaints and assess the effectiveness • Ethics and Culture at Citi > Acting with Integrity of outcomes? • Human Rights > Respecting Human Rights in Our Financing Decisions • Human Rights > Listening to Stakeholders and Addressing Grievances • Citi Code of Conduct C6.4 During the reporting period, what were the trends and patterns in com- In 2022, concerns were raised by stakeholders relating to the Oil & Gas, Manufacturing, Technology and Palm plaints or concerns and their outcomes regarding each salient issue, and Oil sectors. We engage with these industries directly through client relationships, stakeholder meetings and what lessons has the company learned? active participation in relevant initiatives. For instance, our membership in the Roundtable on Sustainable Palm Oil enables us to engage with multiple stakeholders connected to the Palm Oil value chain, to improve the collective effort to reduce human rights risks associated with this commodity. In addition, our touch points during annual reviews allow us to evaluate human rights risks and management through client engagements. • Action for Racial Equity • Risk Management > Sector Approach for Agribusiness C6.5 During the reporting period, did the company provide or enable remedy for • Human Rights > Access to Remedy any actual impacts related to a salient issue and, if so, what are typical or significant examples? Citi 2022 ESG Report Page 106