ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices ESG Across Citi ESG Governance at Citi Our Material ESG Issues Stakeholder Engagement at Citi Material ESG Topics* Key Stakeholders** Clients and Employees Suppliers Communities Investors Governments Customers and NGOs and Regulators Social (continued) Racial Equity/Racial Justice: Implementing policies and programs that promote equal opportunity and treatment for people of all races and/or ethnicities Talent Attraction, Retention and Development: Adopting an approach to recruiting, hiring, developing and retaining employees to create positive working conditions so that our employees can thrive Workforce Diversity, Inclusion and Equal Opportunity: Enhancing our efforts to promote equal opportunities for all people and supporting a culture of diversity, equity & inclusion in the workplace Governance Business Ethics: Following our internal policies including those pertaining to anti-corruption, bribery and anti-competitive behavior; complying with laws; and maintaining transparency around political engagement Business Model Resilience: Creating, developing and deploying a business model that can meet significant challenges such as natural disasters, pandemics and global climate change Data Security/Financial Product Safety: Executing the policies, procedures and programs designed to safeguard the privacy of information shared by employees, customers and clients ESG Governance: Aligning with stakeholder interests with consideration for environmental and social impacts Innovation and Digitization: Problem-solving with clients, partnering with experts and fostering an environment that values experimentation and technological advancements Public Policy and Regulation: Public policies that support the interests of our company, clients, shareholders and employees in the countries and regions where we operate Selling Practices: Addressing issues of compliance, employee incentives and fairness to the customer in sales practices Stakeholder Engagement: Actively exchanging input, insights, expertise and perspectives with a wide array of stakeholders as we pursue our sustainability objectives Systemic Risk Management: Navigating an evolving risk landscape to make responsible decisions and serve the long-term interests of our clients and the communities in which they operate Transparency and Trust: Protecting the confidentiality of our clients’ information, while disclosing information to stakeholders that demonstrates our accountability and credibility *For more information, see A Note on Materiality and Forward-Looking Statements. **A dot indicates that, based on our analysis, this issue is important to and could potentially impact the stakeholder. CCiitti 2i 200222 E2 ESSG RG Reeppoorrtt PPaagge 9e 9