ESG at Citi Sustainable Finance Climate Risk & Net Zero Sustainable Operations Building Equitable & Resilient Communities Talent & DEI Responsible Business Appendices ESG Across Citi ESG Governance at Citi Our Material ESG Issues Stakeholder Engagement at Citi Stakeholder Engagement at Citi Citi embraces a culture of openness and inclusivity. We incorporate the interests of a wide array of stakeholders into our business. We believe this sharing of knowledge and resources can help us provide the best services and products for our clients and support the long-term resiliency of our business. We consistently hold ourselves accountable to our commitments and are transparent with our stakeholders about the progress we are making. This table includes examples of our recent stakeholder engagement efforts. Examples of ESG Stakeholder Engagement in 2022 Stakeholder Group How We Engage Examples from 2022 Clients and • Meetings to share our ESG performance and to understand our clients’ • Supported clients in financing or facilitating environmental and social finance activities, including those Customers approaches to climate change as well as managing environmental and that are counted toward our $1 Trillion Sustainable Finance Goal social risks • Engaged with our clients to discuss how they evaluate carbon-intensive assets and discuss approaches to • Social media, including our Customer Service Twitter handle (@ AskCiti) environmental, social and climate risk management, giving consideration to transparency and their overall • Customer satisfaction survey decarbonization strategies • Citi Blog • Developed a Net Zero Review Template to aid engagement efforts with clients to better understand their climate strategies, beginning with the Energy and Power sectors Communities • Specialized websites, including our Communities website • Served as a founding member of the 2X Collaborative, a newly established organization designed to help • Collaboration with community organizations and NGOs on issues mobilize gender-focused investments and capital for women’s empowerment relevant to their organizations and our business • Held annual Citi Global Community Day Reimagined 2022, with more than 56,000 volunteer engagements • Dialogue sessions with community advocates and leaders, civil across 84 countries and territories rights and consumer protection organizations • Employee volunteering events • The Citi Foundation provides grants and works with local and national • The Citi Foundation supported Living Cities, a collaborative of the largest philanthropic foundations in the community organizations U.S. dedicated to closing racial wealth gaps Employees • Company intranet, email, mail and meetings • Featured stories on the Citi internal intranet and blogs from Citi senior executives, employees and partners, • Voice of the employee surveys highlighting our progress on ESG priorities • Inclusion Networks and Citi Green Champions • Launched the Citi Green Champions Network, our updated Green Teams program, to support global employee • Online training engagement and promote awareness of Citi sustainability initiatives • Performance reviews • Hosted in-person and virtual events for Citi Inclusion Networks in recognition of various heritage months, days and observances • Citi Blog • Provided managers with trainings and toolkit resources on inclusive leadership CCiitti 2i 200222 E2 ESSG RG Reeppoorrtt PPaagge 1e 100