SHAREHOLDERPROPOSALS advise on working safely. This sort of training is particularly effective in addressing and preventing musculoskeletal disorders (“MSDs”). We recognize that MSDs are common in the type of work that we do in our operations. We are committed to leading the way for workplaces around the world to proactively manage—and prevent—work-related MSDs by drawing on our expertise in innovation and technology and collaborating with proven thought leaders and scientists. WeareTransparent About Our Commitment to and Efforts to Improve Workplace Safety 32 Our“Delivered with Care” safety report and workplace safety website discuss our many initiatives to provide our associates asafeandhealthyworkplace.Thereportalsoincludesextensivedisclosureanddetailedmetricsreflecting our commitment to safety and the results we have achieved by implementing these various initiatives. Select highlights include: • OurLostTimeIncidentRate—ameasureofthenumberofinjuriesandillnessesthatresultintimeawayfromwork—was 2.3 globally and 2.6 in the United States in 2020, a 43% and 49% improvement from 2019, respectively. In addition, our Recordable Incident Rate—which measures how often an injury or illness occurs at work—was 5.1 globally and 6.5 in the United States in 2020, a 24% and 25% improvement from 2019, respectively. We report how these incident rates comparetoavarietyofindustries. • As part of our commitment to proactively manage and prevent work-related MSDs, in June 2021, we launched a five- year $12 million partnership with the National Safety Council, aimed at leveraging academic expertise and investment in breakthrough technologies to decrease the rate of occurrence of and expedite the recovery time from MSDs, both 33 internally and industry-wide. • Amazon’sSafety Leadership Index enables employees to use computers, workstations, or hand scanners to anonymously share their daily perceptions of safety. The process helps managers gauge safety sentiment at their site and take targeted action for improvement. This feedback system helps us address concerns, hear suggestions, and take action, like 34 providing additional safety equipment at U.S. fulfillment centers, sort centers, and delivery stations. • 24hoursaday,7daysaweek,associatesareabletoprovidedirectfeedbacktotheirmanager,theirgeneral manager, andeventheCEOonwhatcanbedonetoimprovethesafetyofourfacilities.Theycandothisviadirectfeedback,ourVoice of the Associate (“VOA”) Boards, the Safety Leadership Index (discussed above), meetings, and our general open-door policy. In 2021, we addressed more than 210,000 comments, questions, and issues through the VOA Boards alone. • Ourperformancereviewprocessis designed to ensure that we review employee performance fairly and consistently, to identify employees for recognition and for support, and to account for daily changes to the business—all while prioritizing safe work performance and actions. We believe individual performance metrics are a key business tool for ensuring high-quality work, operational efficiency, and fairness in employee engagement. We assess performance based on safe andachievable expectations, accounting for tenure, peer performance, and adherence to safe work practices. Our employees, in addition to their regularly scheduled breaks, are able to take informal breaks to stretch, get water, or talk toamanager.Inmid-2021,weupdatedourpolicythatmeasuresthetimeemployeesareloggedontotheirworkarea.This measurement,alongwithdirectemployeefeedback,helpsusunderstandifthereareanyissueswithtoolsandequipment that employees use to do their jobs. Employees are only questioned about unproductive time if they are regularly absent for long periods. In 2021, less than 0.4% of employees were separated from Amazon due to their inability to perform their jobs. Also in 2021, 83% of coaching was positive and was provided to employees who were meeting or exceeding expectations. • Werelyonproactivedata(inspections, assessments, and audits) to gauge whether we are focusing on the right risk controls, applying them correctly, and whether the controls are producing desired results. Thousands of safety inspections occur each day across our network. During these daily inspections, senior leaders from all the facility’s teams spend time ontheproductionfloor to evaluate the work environment, talk to associates about areas for improvement, and move learnings into immediate actions. • Werecruit experts in occupational health, safety, industrial hygiene, transportation, public health, technology, data analytics, engineering, and operations to design and synthesize innovative safety solutions. • Wehaveincurredmorethan$15billioninCOVID-19-relatedcoststohelpkeepouremployeessafeanddeliverforour customers, and also committed an additional over $300 million to non-COVID-19-related safety projects in 2021. 32 Seehttps://www.aboutamazon.com/workplace/safety. 33 Seehttps://press.aboutamazon.com/news-releases/news-release-details/amazon-and-national-safety-council-create-first-its-kind. 34 Seehttps://www.aboutamazon.com/news/operations/safety. 2022ProxyStatement 47