Wehaveastrongteamofhard-working, innovative folks building Amazon.com. They are focused on the customer and focused on the long term. On that time scale, the interests of shareowners and customers are aligned. Asalways, I attach our 1997 letter and believe it is still worth a read. Here’s to not being a tenant! Jeffrey P. Bezos Founder and Chief Executive Officer Amazon.com, Inc. P.S. Again this year, the widely-followed American Customer Satisfaction Index gave Amazon.com a score of 88—the highest customer satisfaction score ever recorded in any service industry, online or off. A representative of the ACSI was quoted as saying, “If they go any higher, they will get a nose bleed.” We’re working on that.