8. Operations include all our managed facilities, field sites, and data centers. Managed facilities are individual properties operationally managed by our global real estate team and housing critical business functions. Field sites are individual properties that are not operationally managed by our global real estate team but directly by our business units. They are typically smaller sites, less than 30,000 square feet (including airport lounges, foreign exchange kiosks, and sales offices), that are owned or leased by American Express. The company’s goal to remain carbon neutral covers Scope 1 (direct emissions from sources owned or controlled by American Express), Scope 2 (indirect location-based and market-based emissions), Scope 3 emissions (Category 5 waste generated in operations and Category 6 business travel) through renewable energy credits, carbon offsets, and reduced GHG emissions. For more detailed data on our Scope 1, 2, and 3 emissions, please see the Environmental Performance Data Summary and Limited Assurance Statement of GHG Emissions in the Supporting Data: Our Commitment to Transparency section at the end of this report. 9. Energy use reduction since 2011 calculations are based only on managed facilities where metered data is available which represents 6,786,897ft2 and 99,856 MWh of energy consumption in 2021 and excludes field sites, managed sites with estimated data, and data centers not operationally managed by our global real estate team. 10. The waste data is reported only for managed facilities where measured data is available. This represents approximately 67% (4,781,326 ft2) of the globally managed facilities footprint in 2021. 11. Definition of zero-waste is aligned with the US Green Building Council’s standard of a minimum of 90% waste diversion from landfills to achieve zero-waste certification. 12. Green building certified percentage is represented by the total year-end square footage certified out of total year-end building square footage. This includes leased or owned facilities actively occupied by American Express (excluding parking lot square footage) that have achieved certification under a global or locally recognized third-party environmental building certification system as meeting their performance criteria (LEED, BREEAM, NABERS, GreenMark, HQE, and Effinergie+). Energy & Emissions Remain carbon neutral across our operations 8 Continue to power our operations with 100% renewable electricity 8 Reduce energy use by 35% across our managed facilities compared to 2011 9 Waste & Recycling Divert 60% of office waste from landfills from our managed facilities 10 Achieve zero waste certification for US headquarters 11 Reduce waste generated from our managed facilities by 10% per colleague compared to 2019 In 2021, our operations continued to be impacted by office closures due to COVID-19, implementation of best practices to support health and safety during the pandemic, and adoption of more flexible work arrangements for our colleagues. Because these changes impacted performance on our operational environmental goals against our 2019 pre-pandemic baseline, we have temporarily suspended reporting our performance against these three goals and we are reviewing our methodologies in relation to these changes. Water Reduce water use from managed facilities by 10% per colleague compared to 2019 Sourcing Eliminate single-use plastics across our operations Source 100% of direct marketing, customer communications, and office paper from certified responsibly managed forests Green Buildings Achieve green building certifications for 60% of our operations 12 Progress on our 2025 operational environmental goals Achieved—carbon neutral since 2018 Achieved—100% renewable electricity since 2018 Exceeded Target 57% 35% On Track Target 54% 60% On Track Target 56% 60% On Track Target 32% ≥90% On Track Target 96% 100% Making progress in energy efficiency and Scope 1, 2, and 3 emissions In 2021, we continued to implement energy efficiency initiatives including lighting retrofits, HVAC equipment upgrades, and new building control systems, which are expected to save approximately 1,500 MWh of energy use per year. Due to these measures and the reduction in energy demand due to temporary work-from-home arrangements, energy consumption in the facilities we manage in 2021 decreased by approximately 57% compared to our 2011 baseline. We use several measures in addition to energy efficiency measures to help mitigate GHG emissions from our global operations, including onsite solar electricity generation, energy attribute certificates (EACs), and carbon offsets. Since 2018, we have powered our global operations with 100% renewable electricity. In 2021, we produced approximately 561 MWh of renewable solar electricity at our North Carolina data center and Brighton, UK office and we purchased 202,170 MWh of EACs. EACs verify the production of renewable electricity in an amount equivalent to the total electricity consumption and we purchase in alignment with the technical guidance from RE100, a global coalition of leading businesses committed to using 100% renewable electricity. We also purchased 22,770 MTCO2e of carbon offsets in 2021, including wind power development, reforestation, and forest conservation projects. These projects offset our emissions from activities such as fuel consumption, as well as Scope 3 emissions from colleague business travel, and the waste generated in our operations. For more detailed data on our consumption of electricity, renewable energy, water, and waste, please see the Environmental Performance Data Summary and Limited Assurance Statement of GHG Emissions in the Supporting Data section at the end of this report. 2025 Environmental Goals 2021 Performance INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 44