Kicking off Amex Flex We have launched Amex Flex in 18 countries. 3 3. As of June 1, 2022 Offering flexibility has always been a part of our culture. In fact, before the pandemic around 20% of our US workforce was virtual. Since we announced Amex Flex, the majority of our colleagues in the US have chosen hybrid schedules, opting to spend their time between in-office and virtual days, coming into the office about two days per week, while more than 40% have opted to be fully virtual, a percentage that has doubled over the last two years. As part of Amex Flex, all colleagues, except for those who are required to work onsite, will have the opportunity to work up to 30 days per calendar year from a location other than their primary work location. Our first office sites to adopt Amex Flex were in the UK and the US in the first quarter of 2022. Since then, offices in 18 countries in total have started Amex Flex. 16 INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG