SASB Topic Accounting Metric Code Response Financial Inclusion and Capacity Building Number of participants in financial literacy initiatives for unbanked, underbanked, or underserved customers FN-CB-240a.4 Financial literacy programs and initiatives are disclosed in our 2021–2022 ESG Report: Building Financial Confidence on pages 56-75. Our vision under the Build Financial Confidence pillar of our ESG strategy is to help provide responsible, secure, and transparent products and services to help people and businesses build financial resilience. Our goals under this pillar include: (1) Provide access to credit to at least 4 million individuals from underserved or underrepresented populations from 2021 to 2025. (2) Provide at least 5 million individuals with tools, resources, and educational content to improve financial well-being from 2021 through 2025. In 2021, we provided $20 million to the Accion Opportunity Fund, a nonprofit Community Development Financial Institution and small business lender to expand access to loans for historically underfunded small businesses in the United States, including those owned by underrepresented groups. (1) Number and (2) amount of loans outstanding qualified to programs designed to promote small business and community development FN-CB-240a.1 American Express engages in programs designed to support small businesses and community development. In 2021, the American Express Center for Community Development underwrote $265 million in investments, loans, and grants to support small business needs, job creation and retention, and affordable housing, including the development of 1,947 units for families in need. Additionally, through our Backing Small Initiative we provide financial support and resources to economically vulnerable small business owners. 2021–2022 ESG Report: Building Financial Confidence: Backing Our Communities pages 69-75 Incorporation of Environmental, Social, and Governance Factors in Credit Analysis Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis FN-CB-410a.2 2021–2022 ESG Report: Responsible Lending on page 88 Recruiting and Managing a Global, Diverse, and Skilled Workforce Employee engagement as a percentage TC-SI-330a.2 We engage our colleagues regularly, including through initiatives and an annual internal colleague survey. In the 2021 annual Colleague Experience Survey, 90% of survey participants said that they would recommend American Express as a great place to work. 2021–2022 ESG Report: Promoting Diversity, Equity, and Inclusion: Backing Our Colleagues on pages 24-31, Advancing Climate Solutions: Backing Our Colleagues on pages 48-49, Building Financial Confidence: Backing Our Colleagues on pages 60-61 Percentage of gender and racial/ethnic group representation for (1) management, (2) technical staff, and (3) all other employees TC-SI-330a.3 2021–2022 ESG Report: 2021 Global Workforce Representation on page 25 and 2021 EEO-1 Data on page 94 INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 112