Innovating low-carbon products and services Our customers and partners want to understand their environmental impact, reduce their carbon footprint, and play a part in the transition to a low-carbon economy. Across the company, we’re enhancing our capabilities to support them. For our corporate clients, we offer tools such as our Carbon Offset Referral Suite. The suite launched in June 2022 and provides US corporate customers with a curated list of carbon offset providers who can help them manage their footprint via offset solutions that include investments in large-scale carbon removal and reduction projects and avoidance projects. This year, we’re developing new offerings as we work toward our goal to pilot low-carbon product innovations by the end of 2022. With our Shop with Purpose program, which won our enterprise-wide Innovation Challenge in 2020, we provided customers with special promotions through Amex Offers with select Certified B Corp ™ companies and other brands committed to making a difference during Earth Month in 2022. BACKING OUR CUSTOMERS AND PARTNERS As climate action increases in importance for our customers and partners, we’re exploring new ways to deliver responsible products and services, help our customers make informed decisions, and promote responsible travel and conscientious consumption. To reinforce this, in 2021, we set a goal to pilot low-carbon product innovations by the end of 2022. 17. Methodology: This Amex Trendex online poll was conducted by Morning Consult between February 3-11th, 2022 among a national sample of 2,000 US and 1,000 travelers in Japan, Australia, Mexico, India, UK, and Canada who have a household income of at least $70K and defined as adults who typically travel by air at least once a year. Results from each market’s survey have a margin of error of plus or minus 3 percentage points. 18. American Express’ Carbon Footprint Tool calculations are derived by applying selected conversion factors to spending made with the following American Express Corporate products: Corporate Card, Business Travel Account, Corporate Meeting Card, Corporate Purchasing Card, Buyer Initiated Payments, vPayments and Amex Go. The estimated information provided by the Carbon Footprint Tool is for generalized informational purposes only and does not constitute financial, tax, accounting, legal or other professional advice on any subject matter. Product names and features may vary by country, and not all products or features are available in all countries. According to the latest Amex Trendex, a trend report from American Express, 76% of consumers surveyed feel a greater urgency to address climate change than they did a year ago, and 84% of consumers surveyed agree they would like to better understand their carbon footprint. 17 76% We currently make our Carbon Footprint Dashboard available to certain commercial clients to help track estimated carbon emissions associated with their employees’ air travel. We are now expanding this tool to include additional categories of spend—including ground transportation, hotel stays, restaurants, and retail—helping corporate clients better understand their carbon footprint so they can find opportunities to manage carbon emissions. 18 INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 50