Engaging our stakeholders in ESG efforts Our ESG commitment starts with our stakeholders: shareholders, colleagues, customers, community organizations, and more. To better understand the ESG issues that matter most to them and advance our efforts to operate responsibly, we regularly engage with our stakeholders through a variety of channels. Our leaders collect ongoing colleague feedback through our annual Colleague Experience Survey, as well as open Q&A sessions and our Colleague Networks. We engage with our Card Members, businesses, and merchants through customer service, direct-to-customer channels, and social media. We regularly meet with our key suppliers to ensure they understand current business strategies and measures of success to meet regulatory and company requirements. Our Lead Independent Director who also serves as our Compensation and Benefits Committee Chair is available for engagement with shareholders, including participating in joint corporate governance and investor relations meetings. We deliver feedback to our Board regarding shareholder meetings. To address global ESG issues that affect us and our industry, we engage with our partners and peers through industry groups, roundtables, conferences, and other forums. For example, in 2021, we engaged in forums with the Data & Trust Alliance, the Centre for Information Policy Leadership, the Future of Privacy Forum, the Bank Policy Institute, and the Business Roundtable. We regularly engage our key stakeholders to better understand the ESG issues that matter most to them and our business. Their feedback informed our priority issues assessment and ESG strategy framework. Our engagement with the following eight stakeholder groups helps us to understand and meet their expectations and advance our efforts to operate responsibly. Stakeholder Group How We Engage Shareholders We provide the investment community with information on our strategy, objectives, and performance on the American Express Investor Relations website. Following our 2021 Annual Meeting of Shareholders, we met with shareholders representing approximately 45% of our outstanding shares and other constituents to discuss executive compensation, corporate governance, ESG, and related matters. To foster direct communication between shareholders and our Board, our Lead Independent Director is available for engagement with shareholders. Colleagues We keep colleagues updated on company news, priorities, performance, and business strategies through a variety of channels. Our leaders collect ongoing colleague feedback through our annual Colleague Experience Survey, open Q&A sessions, Colleague Networks, and our Amex Ethics Hotline. Customers: Card Members, Businesses, and Merchants We have direct relationships with millions of Card Members, businesses, and merchants around the world, whom we engage through customer service, direct-to-customer channels, and social media. Government and Regulators We are subject to extensive government regulation and supervision in jurisdictions around the world. We advocate for public policy issues that are significant to our business and our ability to serve our customers by providing education and context to government decision-makers. Suppliers We regularly meet with our key suppliers to ensure they understand current business strategies and measures of success to meet regulatory and company requirements. Community and Nonprofit Organizations We mobilize thousands of colleagues as volunteers through our Serve2Gether and Green2Gether program and offer incentives to support eligible charities through Give2Gether, our gift-matching program. We also directly support and collaborate with nonprofits, including through the American Express Foundation, and help develop the nonprofit and social purpose leaders of tomorrow through the longstanding American Express Leadership Academy. ESG Research and Rating Agencies We respond to CDP (formerly the Carbon Disclosure Project) and other ESG surveys and questionnaires from rating agencies and indexes including EcoVadis, FTSE4Good, Sustainalytics, MSCI, and others. Partners and Peers We engage with our partners and peers through industry groups, roundtables, conferences, and other forums to address local and global ESG issues that affect us. INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 91