OUR VISION FOR BUILDING FINANCIAL CONFIDENCE PROVIDE RESPONSIBLE, SECURE, AND TRANSPARENT PRODUCTS AND SERVICES TO HELP PEOPLE AND BUSINESSES BUILD FINANCIAL RESILIENCE 1. Based on spend as reported by consumers in surveys commissioned by American Express (not actual receipts or sales). STRATEGIC OBJECTIVES GOALS • Invest $500 million to build more resilient and equitable communities from 2021 through 2025 • Support small businesses, including by reaching $100 billion in spending by consumers at small, independently-owned retailers or restaurants on Small Business Saturday and during other Shop Small campaigns from 2021 through 2025 1 • Provide access to credit to at least four million individuals from underserved or underrepresented populations from 2021 through 2025 • Provide at least five million individuals with tools, resources, and educational content to improve financial well-being from 2021 through 2025 Empower individuals to build and maintain their financial well-being through products, services, tools, and education while providing robust account security Strengthen the financial security and money management capacity of small businesses through products, services, campaigns, and initiatives Help build resilient communities through grants, programs, and initiatives that support economic empowerment and equity INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 57