Office of Enterprise Inclusion, Diversity, and Business Engagement In 2020, we established the Office of Enterprise Inclusion, Diversity, and Business Engagement, reporting directly to the Chairman and CEO. This expert team guides the rollout of our DE&I Action Plan, partnering closely with our Executive Committee, Chief Colleague Diversity, Equity & Inclusion and Talent Officer, and Colleague Advisory Networks worldwide. CHAIRMAN AND CEO OFFICE OF ENTERPRISE INCLUSION, DIVERSITY, AND BUSINESS ENGAGEMENT COLLEAGUE ADVISORY NETWORKS KEY PILLARS BRAND Authentically build brand relevance and brand affinity for Amex with Black, Latinx, Asian, LGBTQ+, and other underrepresented communities, customers, and colleagues CUSTOMER Develop holistic strategy across the Enterprise to strengthen our business with underrepresented consumers and small businesses CULTURE Become a company where explicit consideration of equity is integrated in everything we do to embody inclusion COLLEAGUE Create a culture that respects, values, and recognizes everyone by removing systemic barriers to achieving inclusion and advancement that drive company success BUSINESS Develop holistic strategy across the Enterprise to strengthen our business with suppliers in underrepresented groups and investments in businesses owned by underrepresented groups COMMUNITY Combat systemic racism and promote equity and advancement through our community initiatives and charitable priorities INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG 80 80