PROVIDING POWERFUL BACKING THROUGHOUT THE PANDEMIC We have provided support to our colleagues, customers, and communities over the last two years of the COVID-19 pandemic. For colleagues, this included: • Providing coverage of out-of-pocket medical and pharmacy costs related to COVID-19 testing and treatment for colleagues enrolled in our US medical plans. • Up to 16 hours of paid time off for obtaining COVID-19 vaccines and boosters. • Partnering with departments of health and hospitals in the US and India to host onsite vaccine clinics for our colleagues, families, and contractors. For customers: • We continued to help merchant partners do business while keeping their own customers and staff safe. • For businesses, we raised contactless transaction thresholds to reduce physical contact at points of sale and reminded merchants that we do not require them to collect Card Members’ signatures. In the communities we serve: • We provided more than $11 million in philanthropic support for COVID-19 relief efforts since the start of the pandemic through 2021, delivering financial support to nonprofits worldwide working on the front lines of the ongoing global crisis. One of these partners was (RED), which we’ve highlighted below. In 2021, we joined forces with (RED) to support equitable access to testing, treatment, and vaccines in response to the impact of COVID-19 in the world’s poorest countries. To shine a spotlight on the campaign, we partnered with (RED) to launch CODE (RED) alongside the reopening of Broadway, with Lin-Manuel Miranda joining American Express at a special performance of the hit musical “Hamilton.” CODE (RED): A POWERFUL PARTNERSHIP FOR PUBLIC HEALTH We provided Card Members with the option to use Membership Rewards points to make donations through PayPal’s Pay with Rewards feature to help provide COVID-19 testing, treatment, and vaccines for people most in need. We also donated $250,000 to COVID-19 relief efforts championed by (RED) and its partners, Fund for the Global Fund, and COVAX, and matched employee contributions to the campaign. Community support during the COVID-19 pandemic has remained a priority. We provided more than $11 million in philanthropic support for COVID-19 relief efforts since the start of the pandemic through 2021. $11M+ COVID-19 relief efforts 14 INTRODUCTION PROMOTING DE&I ADVANCING CLIMATE SOLUTIONS BUILDING FINANCIAL CONFIDENCE OUR ESG GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA OUR COMMITMENT TO ESG