SOCIAL Our Customers and Communities As the events of 2020 demonstrated, many of our customers are e xtremely sensitive to energy costs, and we have focused on a hol istic approach to keep energy aff ordable for everyone so they don’t have to make diffi cult choices in keeping warm during the winter and cool in the summer or paying for other life necessities. We carried out our commitment to provide reliable, low-cost energy as the global pandemic, social unrest and natural disasters weighed heavy on our hearts and minds. As we strive to be the lowest-cost supplie r of energy services, we are optimizing our business to control costs without sacrifi ce to the exceptional customer service we provi de, unlocking new value and services to meet the changing needs and expectations of our customers by transforming our business. We’ re working smarter by increasing the use of data analytics to inform our decisions, improving standardized processes and focusing on what’s important – our customers. The global pandemic underscored the importance of the energy services we provide and heightened the importance of our sustainability eff orts. Keeping customers and employees safe while providing reliable service to essential and critical facilities and making sure friends and families could stay connected was, and continues to be, our top priority. At the same time, we focused on our communities by donating supplies of masks and hand sanitizer, supporting critical community-based organizations to help our mos t vulnerable neighbors, addressing food insecurity, holding safe, socially distanced blood drives, and volunteering in new ways. Diversity, Equity and Inclusion Recognizing and respecting the diversity among our employees and within the communities where we do business is vital to accomplishing our goals. It is the combination of our collective ideas and insights that makes our company successful and provi des rewarding careers to all employees. Diversity and inclusion are critical components of a sustainable business, and we strive to consider them in all business decisions. In 2020, we looked inward, sharpening our ongoing focus on making our workplace more diverse, equitable and inclusive with robu st training to enhance our eff orts and improved communication emphasizing our commitment, actions and accomplishments. Importantly, however, we also looked outward. We are proud to be a founding partner of the American Council on Renewable Energy’s Accelerate program, helping improve diversity, equity and inclusion within the renewable energy sector and reduce barriers for participant s from underrepresented communities. Employees We equip employees with the resources and support they need to be successful. We encourage teamwork and provide a safe, rewardi ng, equitable and inclusive work environment. We make no compromise when it comes to safety and security. In 2020, our employees and contractors delivered a company-best performance in safety, while ensuring that customers received t he reliable service they depend on. We found new ways to work and supported employees by implementing more fl exible policies and increased dialogue, support and resources to help reduce the stigma around mental health. And, we added to our employee resourc e groups, including those focused on gender, sustainability and supporting veterans and their families. GOVERNANCE As Berkshire Hathaway Energy executes its vision to be the best energy company in serving our customers, while delivering susta inable energy solutions, our businesses operate with that shared vision, culture and set of core principles. The breadth of knowledge, experience and business expertise of our board of directors provides signifi cant governance discipline. Our chief sustainability offi cer maintains oversight of the development and implementation of the company’s sustainability strategy, reporting to our president and CEO. We plan for the long term, advancing sustainable energy solutions for generations. Our robust business planning embeds sustaina bility and fi nancial discipline to ensure balanced outcomes for customers and key stakeholders, consistent with our core principles – customer service, employee commitment, environmental respect, regulatory integrity, operational excellence and fi nancial strength – and our commitment to providing reliable, aff ordable and clean energy. IN OUR COMMUNITIES The employees of Berkshire Hathaway Energy’s businesses maintained their long history of demonstrating their commitment to volunteerism in 2020. Whether coaching little leagues, cleaning up parks, collecting food and clothing or mentoring children, our employees truly make a diff erence in the lives of our neighbors. Even though circumstances prevented many from physically engaging in a number of volunteer opportunities in 2020, our employees continued to share their time and talents to help address the challenges our communities faced. Collectively, our businesses and employees logged more than 34,000 hours in volunteer time in 2020 and donated approximately $23 million to charities throughout the communities we serve. 2