BNY MELLON ENTERPRISE ESG 27 CULTURE AND PURPOSE 2021 ACHIEVEMENTS Return to Office: Prepared managers for workplace transition through information sessions and a toolkit on adapting and adjusting to employees’ return to office. Purpose-Driven Growth: Equipped leaders and managers at all levels to advance our vision for the future by embedding our new values into the BNY Mellon culture. Developing Digitally: Introduced multiple new learning and development experiences to develop employees’ technical and digital knowledge and skills. Connecting Virtually and Learning Digitally Now in its second year, our Leadership and Professional Development Academy online learning platform enables our global workforce to connect virtually and learn digitally. The platform’s social functionalities, learning cohorts and points system also support a collaborative and engaging learning environment. The 24/7 Resource Library, composed of videos and brief articles, facilitates immediate learning on a topic. As employees continue to navigate the ongoing public health crisis, our Remote Work Bootcamp and Leading in the New Normal courses, as well as our Virtual Leadership journey, help them improve their work on virtual platforms. Managers’ and leaders’ success starts with their transition to a new role. Our first-line managers and directors participate in comprehensive leadership development programming that sets them up for success. Enterprise ESG 2025 Leadership and Development Drive a culture of high productivity, engagement and commitment to continuous learning and development to support successful leaders and managers and their teams KPI: Increase the number of discrete employees participating in/utilizing nonmandatory learning programs, on a year-over-year basis Progress Year 2020 2021 YoY change Total elective learning hours (excludes mandatory courses) 390,801 4 0 9 ,14 5 5% Average hours per year 9 8 -11% Distinct count of courses completed 7, 3 0 2 8,657 19% % of year-end active employee population that completed nonmandatory training 91% 98% 8% KPI: Improve manager effectiveness score by 5% year over year, as measured through Manager Upward Feedback process Progress: Due to systems updates, there was no Upward Feedback process conducted in 2021