Chapter 11 end to end dXp Case study Table 11-4. (continued) Information Goal Daily Tasks and Navigation DXP capabilities required Behavior Regional Training Admin Persona regional training admin the user uses the centralized dXp should provide real-time collaboration wants to reuse the content management system features such as chat, blog, wiki, organizational internal to access the training content messenger, and information sharing knowledge base to and course content. platform. provide user training the user leverages the the content management feature of dXp and certification. gamification feature of the should be used to create a knowledge the regional training platform to promote learning. repository and provide a search feature for admin wants to use the efficient information discovery. centralized knowledge base for web- based training. the regional training admin carries out a rewards and recognition program. Functional View of the Next-Generation Dealer Platform A functional view of the next-generation dealer platform is depicted in Figure 11-4. 310