Chapter 11 end to end dXp Case study Solution Tenets of Next-Generation Dealer Platform Based on the pain point analysis, the key solution tenets of the next-generation dealer platform were developed, as listed in Table 11-2. Table 11-2. Solution Tenets Solution Tenet Solution Description a responsive site omnichannel-enabled • responsive application that can be accessed from platform desktop or any handheld device • Multilanguage feature for localization Improve overall efficiency by • application workflow mapped to business streamlining processes and processes incorporating new technologies • Consistent customer information throughout original equipment manufacturer (oeM) systems and dealer CrMs • single sign-on to access enterprise wide applications • application portfolio rationalization that will obsolete applications supporting redundant processes and are duplicating some processes • real-time business and data validations enhance communication by updating • support for chat, blog, communities, wiki, alert / and expanding delivery options such notification requirements as redesigned messaging, e-mail, chat, • two-way communication channel with online help, user level alerts and notifications. chat functionality Improve platform availability. • application available even during off business hours • disaster recovery strategy that predicts recovery points and recovery through secondary sites • Load balancing strategies to distribute transaction loads to multiple servers (continued) 302