2010 2017 2018 2019 2020 2021 Operating Sq. Ft. 64,172,247 48,051,230 45,137,587 45,116,344 42,349,249 40,746,199 Headcount 336,622 208,043 199,458 188,779 193,989 200,347 Energy 2010 2017 2018 2019 2020 2021 Natural Gas (GWh) 123 63 80 70 65 178 LP Gas (GWh) -- -- -- 1 1 1 Fuel Oil (GWh) 50 29 28 0 0 0 Diesel (GWh) -- -- -- 32 30 32 Scope 1 Energy (GWh) 173 92 108 104 95 210 Electricity (GWh) 1,922 1,447 1,374 1,312 1,180 1,111 District Heating (Steam & Chilled Water) (GWh) 74 58 57 46 29 26 Scope 2 Energy (GWh) 1,996 1,505 1,431 1,358 1,209 1,137 Total Energy (GWh) 2,169 1,597 1,539 1,461 1,304 1,348 CO 2 e Emissions 2010 2017 2018 2019 2020 2021 Direct CO 2 e (GHG Scope 1) (Gas & Fuel Oil) 38,912 20,951 24,132 23,095 21,236 44,683 Indirect CO 2 e (GHG Scope 2) (Electricity, Steam & Chilled Water) 973,169 677,636 620,485 568,780 505,224 463,311 Total CO 2 e (mt) 1,012,081 698,587 644,618 591,875 526,459 507,994 Water Consumption 2010 2017 2018 2019 2020 2021 Potable Water (m 3 ) 5,899,458 4,595,506 4,269,280 4,205,434 3,444,961 3,366,620 Nonpotable Water (m 3 ) 15,299 284,292 247,846 277,642 337,431 253,010 Total Water Consumption (m 3 ) 5,914,757 4,879,798 4,517,127 4,483,076 3,782,392 3,619,630 ABSOLUTE INDICATORS Environmental Impact Report Note: Figures may not sum to totals due to rounding. Note: Historical data can vary from year to year due to changes in operational control as a result of acquisitions and dispositions of businesses. Historical adjustments are not made as a result of organic growth or decline for businesses remaining under operational control. Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent& DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 58