Stakeholder Group How We Engage Examples from 2021 Communities and Nongovernmental Organizations (NGOs) • Specialized websites, including our Communities and Sustainability websites • Collaboration with community organizations and NGOs on issues relevant to their organizations and our business • Dialogue sessions with community advocates and leaders, civil rights and consumer protection organizations • Employee volunteering events • Our Head of Community Investing and Development chairs Living Cities, a collaborative of the largest philanthropic foundations in the United States dedicated to closing racial wealth gaps • Our Chief Sustainability Officer joined the board of the GOOD Institute, a social impact alliance • Thousands of employees participated in Citi’s annual Global Community Day Reimagined 2021, with more than 61,000 volunteer engagements across 81 countries and territories • Citi Foundation provides grants and works with local and national community organizations • The President of Citi Foundation serves on the Board of Directors of the Council on Foundations, a community of diverse philanthropic organizations advocating for progress Shareholders • Group calls and meetings (quarterly earnings calls, investor conferences and Citi-hosted group meetings) • One-on-one meetings to discuss financial performance and ESG issues • Communications through our Investor Relations and Corporate Governance teams • Engaged in person and virtually with more than 20 individual investor groups as part of our annual ESG investor roadshow, focused on climate change and diversity—our fourth year of dedicated ESG engagement Government and Regulators • Meetings, conference calls, lobbying activities, industry associations, public policy forums, press conferences, con - ferences and convenings • Membership on government councils and committees • Engaged with trade associations, such as the United States Chamber of Commerce, the Business Roundtable, and financial industry associations to help build the case for climate policy and supportive regulation • Member of the CEO Climate Dialogue, a cross-industry effort committed to advancing climate action and durable federal climate policy in the United States • Led the workstream to revitalize minority depository institutions (MDIs) and promote fair and equal access to financial products and services as part of the Office of the Comptroller of the Currency’s Project REACh Other Financial Institutions • Working groups • Joint projects • Industry groups, roundtables, workshops and events • Member of the Glasgow Financial Alliance for Net Zero (GFANZ) Principals Group and the Net Zero Banking Alliance (NZBA) Steering Group • Member of United Nations Environment Programme Finance Initiative’s (UNEP FI) Global Steering Committee and the Institute for International Finance’s Sustainable Finance Working Group • Joined the Corporate Call to Action: Coalition for Equity & Opportunity launched by the Connecticut Office of the Treasurer and the Ford Foundation • Led a working group focused on assessing best practices for developing effective operational level grievance mechanisms and enabling effective remedy for adverse human right impacts in project-related finance • Joined the UNEP FI’s Taskforce on Nature-related Financial Disclosures Forum Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 18