Voice of the Employee Our annual Voice of the Employee (VOE) survey provides valuable insights regarding employee engagement and perceptions about our firm — our successes as well as our pain points. In 2021, participation was high — 87% of colleagues globally responded. We heard employees are embracing the Leadership Principles we rolled out in March, with all three principles approaching 90% favorability. Overall, 91% of employees said they are proud to work for Citi and felt that our commitments to an ethical culture and diversity are strong. Nearly 90% of employees said their managers promote diversity, equity and inclusion on their teams. But many colleagues are looking for their managers to provide greater support in their career development — a perennial area for improvement across the firm. While colleagues gave us high marks for our response to COVID-19, employees shared they are feeling the strain of life during the pandemic and increased workloads. These feelings were especially acute among our women colleagues. Their responses have reaffirmed the importance of our efforts, and we will continue to address this feedback to help relieve stress, simplify our working processes, develop tools for collaboration and ensure that our managers continue to support their people. 2021 Survey Highlights LIVING OUR LEADERSHIP PRINCIPLES COVID-19 RESPONSE Citi is effectively communicating its plans and response to COVID-19 91 % 92 % My team prioritized the work that helps Citi succeed 89 % My manager promotes diversity, equity and inclusion in our team Diversity 2020 86% 2019 81% 85 % Engagement 2020 82% 2019 74% 79 % Ethical Culture 2020 91% 2019 89% 91 % Manager Effectiveness 2020 84% 2019 81% 84 % We Take Ownership 88 % We Deliver With Pride 89 % We Succeed Together 86 % CORE INDICES Contents ESGatCiti SustainableFinance SustainableProgress Equitable&ResilientCommunities Talent&DEI RiskManagement&ResponsibleBusiness Appendices CITI 2021 ESG REPORT 96