AI Content Chat (Beta) logo

ESG Report | CVS Health

2021 Environmental, Social and Governance (ESG) Report

2021 ESG Report Healthy 2030 Letter from CEO & Board Chair 3 Letter from Chief People Officer and Interim Chief Sustainability Officer 4 Corporate Profile 5 Healthy People 6 Healthy Business 26 Healthy Community 42 Healthy Planet 55 About This Report 68 2

2021 ESG Report Letter from CEO & Board Chair At CVS Health®, we believe the health of our planet and the health of its people are inextricably linked. As we reimagine the health care experience, we are unwavering in our commitment to environmental, social and governance (ESG) priorities and health equity. We are a consumer-focused, purpose-driven company — that is who we are, and it is what sets us apart. As we bring our heart to every moment of your health, we are thinking broadly about what that means for individuals, communities and society. Our 15th annual ESG Report our new Health Zones initiative, Sincerely, details key initiatives and our bold which aims to advance equity long-term goals to hold ourselves by improving health outcomes accountable to building a healthier in high-risk communities across and more equitable future for those the country by adding SDOH and Karen S. Lynch we serve. providing concentrated, holistic President and local investments. This includes Chief Executive Officer We’re proud that CVS Health numerous investments at the local leads the nation in both COVID-19 level to increase access to health diagnostic testing and vaccination, care, housing, education, food, labor having administered more than and training and transportation. David W. Dorman 32 million tests and more than 59 Chair of the Board million vaccines in 2021. We brought We also made great progress life-saving vaccines to residents of this year toward our goals for a long-term care facilities and other sustainable future. Recognized priority populations, and then to as a corporate leader in climate neighborhoods, campuses and action, we became one of the first worksites across the country. We companies to have our net-zero also expanded our offerings to targets validated by the Science- provide increased access to mental Based Targets Initiative. We continue and virtual health care services. to reduce resource consumption through digital receipt options at This year we appointed the point of sale and pilots around our first ever Chief Health reusable bag systems and non- Equity Officer, who will help plastic pill bottles. We have also us create more solutions introduced new water reduction to reduce disparities and goals, climate policies and improve health outcomes. approaches to waste management. Ensuring equitable access Our work to build a Healthy 2030 to health care is critical now would not be possible without the more than ever. drive and heart of our approximately 300,000 colleagues. We welcome We’ve had a long-standing the opportunity to collaborate commitment to address the social with our stakeholders to achieve determinants of health (SDOH) better outcomes for the people because we know that more than and communities we serve — and 80 percent of a person’s health is the planet. determined outside the doctor’s office. This year, we introduced 3

2021 ESG Report Letter from Chief People Officer and Interim Chief Sustainability Officer I am proud to be able to share our ongoing work to strengthen our communities, empower our colleagues, and act as exceptional stewards of our environment in our 2021 ESG Report. Over the last year we have continued These pillars encompass the This ESG report, the appendix and to advance our purpose — bringing breadth of our enterprise and the other accompanying materials aim our heart to every moment of scope of our commitment to doing to succinctly tell the story of the your health — through our ESG our part to create a more equitable remarkable work carried out by our strategy. That strategy leverages and sustainable world. colleagues and partners to change our unmatched capabilities, size our world for the better in 2021. It and scale as well as our expansive In 2021, we undertook a also keeps us accountable to all the community presence. Through our comprehensive prioritization stakeholders who rely on us and broad reach and the expertise of assessment of the topics addressed enable us to set our sights so high. our trusted partners, our goal is to in our strategy to align our programs Thank you for joining us on this advance health equity to make a more effectively to key indicators incredible journey. positive impact on the health of the while monitoring emerging people and communities we serve, trends. This analysis considered Together we can make our colleagues and our planet. insights and feedback from healthier happen. internal and external stakeholders, Reintroduced this year as including company leaders, non- Sincerely, Healthy 2030, our roadmap governmental organizations (NGOs), will guide our work suppliers, investors, customers, throughout the decade. colleagues and other partners. It lays out our ambitious Under this updated alignment, we Laurie Havanec goals in four areas: Healthy are tracking our progress against Executive Vice President, People, Healthy Business, our bold goals. Chief People Officer, Healthy Community Interim Chief Sustainability Officer and Healthy Planet. 4

2021 ESG Report Corporate Profile Our Footprint Headquarters: Woonsocket, R.I. Approximately 300K Colleagues 50 states, plus the District of Columbia and Puerto Rico Our Purpose Bringing our heart to every moment of your health. Community-based and locally prevalent and pressing health care most important to our customers, focused, CVS Health helps our needs by understanding and acting patients and members in 2021, customers, patients and members on what consumers want and we introduced a new purpose receive the care they need, when need — personalized, consumer- statement: Bringing our heart to and where they need it — whether centered care. every moment of your health. that’s at one of our thousands of community locations, in the home As a purpose-driven company or in the palm of their hand. keeping all our colleagues — from Through all we do, we address the front line to the C-suite — many of the country’s most focused on the needs of and things 5

2021 ESG Report Healthy People Healthy People 6

2021 ESG Report Healthy People Healthy People Healthy 2030 Goal We believe better health should be within reach for each and every individual. So, we’ve built a one-of-a-kind company designed to make health care more accessible, more affordable 65B and simply better. Along the way, CVS Health will be there, Health care interactions bringing our heart to every moment of our customers’ health. to individuals Americans expect more from their health care providers than ever before. They want health services that are easy to find, easy to understand, easy to use and that work together seamlessly. The 2021 Health Care Insights Study, a survey by CVS Health of 1,000 consumers and 400 providers on the state of health care, reveals that the COVID-19 pandemic has led many people to pay greater attention to their health, and they are seeking health care that offers a more engaged approach and a more personalized experience. We’re proud of the steps we took in 2021 to reimagine the health care experience. CVS Health has an unmatched ability to reach people to help provide them with the care and services they need to lead healthier lives. 7

2021 ESG Report Healthy People 2021 Accomplishments 300 Launched more than 300 new HealthHUB® locations 159M+ meals provided for people who are food insecure with an estimated 40% of meals for people of color $185M+ invested in affordable housing 8

2021 ESG Report Healthy People Providing the care you need when and where you need it Health care in the organizations, we worked hard neighborhood to provide education and access to both COVID-19 testing and Advancing convenience vaccination to underserved and care communities. CVS Pharmacy® retail locations Every business, function and serve as local health and wellness individual across our company destinations for millions of continues to support our customers, 2021 COVID Response: Americans. Approximately communities, patients — and 4.5 million people walk through one another — through these our doors every day. With challenging times. Our 2021 32M+ dedicated pharmacy, clinical COVID-19 Response Report and retail colleagues and an array highlights the dedication and tests delivered of formats and offerings, these innovation our approximately community destinations put 300,000 CVS Health colleagues essential health and wellness have brought to the unprecedented 59M+ products and services within effort to keep Americans safe easy reach. throughout the pandemic. vaccine doses provided 80% of a person’s health is determined outside the doctor’s office through social determinants of health (SDOH) Never has our unmatched community presence been as meaningful as it has been throughout the COVID-19 pandemic. In 2021, CVS Pharmacy and MinuteClinic® locations continued to be a convenient source of safe and effective COVID-19 testing — providing both in-store and at-home testing options. Our broad reach and deep experience administering vaccinations positioned CVS Health as a leader in our nation’s response to COVID-19. Through our relationships with local 9

2021 ESG Report Healthy People HealthHUB 2021 Growth 80 total markets including 26 new in 2021 35 total states including 4 new in 2021 960+ total locations including 300+ new in 2021 CVS HealthHUB — the new an accessible and compelling looking at preventive, acute and front door to health destination where healthier happens chronic care through one lens, Bringing better health care into the together. Take a closer look at serving mental health needs community means rethinking the the services and care provided at alongside the physical. corner drugstore and focusing on HealthHUB locations here. human-centered care. That’s the Primary care is one of the least idea behind HealthHUB locations, Bringing primary care expensive aspects of health care, our community-based store offering closer to home and it plays an outsized role in customers a broader range of health As we seek to support each person’s avoiding serious health issues that care services, wellness products, unique health journey, CVS Health may require more costly treatments. trusted advice and personalized announced in November that we By making primary care more care — all with the ease of walking plan to create a new store format convenient and accessible, we right into a local CVS Pharmacy. dedicated to offering primary care can help consumers weave quality services. These neighborhood preventive care more seamlessly In 2021, we expanded the clinics will be the home of physician- into their day-to-day lives and help range of available offerings to led care teams, including nurse reduce the potential for expensive include several health services practitioners, social workers, health interventions in the future. traditionally found in primary pharmacists and others — many of care settings, like chronic care whom are already under our roof. management and behavioral Our coordinated care model will health. With so much under one bring our holistic, consumer- roof, HealthHUB locations provide centric care approach to life — 10

2021 ESG Report Healthy People The digital & virtual and tests. Customers can even 70% consumer experience add everyday essentials to their prescription order to get them in of CVS Pharmacy CVS Health has put our cutting- the same delivery. customers enrolled in edge digital capabilities to work • Our Aetna® Health app makes it text messaging program in the battle against the COVID-19 simple to manage benefits from pandemic, creating a fully digital the palm of your hand, including end-to-end customer experience for finding doctors, comparing costs, >90% tests and vaccination. Patients can viewing claims and tracking schedule appointments, complete spending. of Specialty Pharmacy questionnaires and check in for • Patients with rare and complex patients have opted into visits all online. We also provide conditions benefit from the our digital programs universal electronic access to digital innovations featured in CVS Health vaccination records to our CVS Specialty® app that 40M the millions of adults we vaccinated. make it easier to manage their Care in the palm of your hand prescriptions and treatments. unique digital consumers Our mobile apps make it easier for • CVS Caremark® plan members across our enterprise people to save time and money and use the CVS Caremark site and stay healthy by connecting them app to manage their pharmacy to the full breadth of CVS Health benefits through mail delivery 2B+ products and services anytime, or in-store service, like finding digital visits anywhere. out how much a prescription will cost and checking for lower-cost • The CVS Pharmacy app includes alternatives. prescription information and refill options, ExtraCare® offers, mobile payment, delivery services and appointment scheduling for health services such as vaccination 11

2021 ESG Report Healthy People Spoken Rx™: “Talking” prescription labels and pharmacy address and phone number in English In 2021, CVS Pharmacy introduced Spoken Rx, our or Spanish. Patients can access additional prescription proprietary audio prescription label solution, across information by logging into their digital account. all our pharmacy locations nationwide. The new accessibility feature, available in the CVS Pharmacy app, This capability adds to the existing braille, audio and can read a specific type of label affixed to the bottom large-print accessible prescription label options already of prescription containers for patients with visual and available through®, as we continue to remove other impairments. Spoken Rx can vocalize important barriers to health care for all patients by providing an in- prescription information, including the patient’s store option at no cost. This in-app technology furthers name, the medication name, dosage and directions, our commitment by providing patients with added flexibility and independence. 12

2021 ESG Report Healthy People Virtual care — face-to-face If MinuteClinic patients are unable from anywhere to visit a physical MinuteClinic Seeing a doctor, nurse or therapist location, they can opt for either 157K in person can be difficult for an E-Clinic visit with a local people without easy access to MinuteClinic provider or a Virtual MinuteClinic Virtual Care transportation or those living in Visit with a board-certified health visits in 2021 rural areas long distances from care provider in their state. In their providers. Finding time to go 2021, MinuteClinic expanded the to the doctor’s office can be hard Video Visit service to patients in 19M for people juggling a busy schedule. Montana, Alaska and Nevada, That’s why CVS Health offers a bringing the offering to 49 states virtual care visits across variety of virtual care solutions and the District of Columbia. CVS® and Aetna in 2021, focused on helping individuals Offered in partnership with Teladoc, including 10 million virtual get the care they need when they the global leader in virtual care, behavioral health sessions need it. Virtual care can offer Video Visits are available 24 a convenient and lower-cost hours a day, seven days a week alternative, seamlessly integrating through the CVS Pharmacy app into individuals’ health journey and on These with simple scheduling, easy filling flexible, convenient telehealth of prescriptions and directing offerings provide our patients the consumers to in-person visits same personal connection and when appropriate. high-quality care they can expect when visiting a physical MinuteClinic location. In 2021, Aetna launched our virtual- first primary care program. Aetna Virtual Primary Care reimagines the primary care experience and lowers barriers to health care, making it easier for people to get the services they need, anytime, anywhere. Participating members can engage with their providers online first and are then directed to lower-cost, high-quality sites of care or other effective in-network care settings as needed. This new care experience is powered by Teladoc Health’s physician-led care team model and complemented by the strength of Aetna’s provider network and CVS Health services. It’s a first-of- its-kind health care solution that provides a simple, affordable and convenient way for members to receive quality primary care from a team of providers that knows them and is accessible from just about anywhere. 13

2021 ESG Report Healthy People Building the digital future building commercial relationships In 2021, CVS Health Ventures of health with our business units that offer made investments in Oshi In April 2021, we launched a expertise and insights from Health, a company focused dedicated corporate venture CVS Health’s unique perspective. on developing a virtual- capital fund that will invest first, integrated approach to in high-potential, early-stage Forming CVS Health Ventures gastrointestinal (GI) care, as companies focused on tech- builds on our successful track well as Workit Health, one of enabled innovation and disruption record of scaling innovation and the nation’s leading providers in digital health care. driving change in health care. These of virtual substance abuse early investments include Unite Us, The fund, CVS Health Ventures, a technology platform that connects disorder treatment. initially launched with $100 million health care and social services allocated for investments. In providers, and LumiraDx, an addition to providing capital to our innovative point-of-care diagnostic start-up and venture partners, it will platform. help them scale more rapidly by 14

2021 ESG Report Healthy People Making health care more affordable The American health care system remains fragmented, inconvenient and overly expensive. CVS Health is creating tools, services and support that are cost- effective and flexible, helping members, patients and customers unlock savings and take greater control of their health care. In addition, we are considering the quintuple aim when considering how we deliver health care — including considerations for race, rural communities, age, individuals with disabilities and poverty. Delivering quality coverage and peace of mind 37K 85% The Aetna Connected Plan members enrolled combines CVS Health services with of respondents said health a carefully selected Aetna network care costs are somewhat of doctors, hospitals and urgent care 9 or very important when it centers to help members access comes to their health care when and where they need it — markets often at a more affordable price than a traditional plan. In addition to lower premiums (up to 20 percent below $0 comparable preferred provider organization (PPO) products in the copays at MinuteClinic market) the plan offers members other savings. Free The millions of Americans who are eligible to purchase health care 1-to 2-day prescription insurance on the Affordable Care delivery Act (ACA) marketplaces can also take advantage of the value of our integrated offerings. In November, 20% Aetna CVS Health individual and family plans — combining the discounts on health coverage of Aetna with health-related items local care at CVS Pharmacy, MinuteClinic, and HealthHUB locations — became available in eight states during the ACA Open Enrollment period. 15

2021 ESG Report Healthy People Drug savings for Our 2021 Commercial Business Reining in prescription PBM members Integrated Value Study compared drug spend data for certain customers with CVS Caremark partners with health integrated Aetna medical and plans, employers and government $9.71 Caremark pharmacy coverage entities to negotiate lower drug to customers with Aetna medical prices for approximately 110 average member coverage but a different pharmacy million plan members. We provide out-of-pocket savings benefits manager (PBM). Customers real-time, member-specific drug per 30-day supply taking advantage of the integrated costs and lower-cost alternatives coverage saw fewer hospitalizations to prescribers and to our members and emergency room visits among through our member portal and 72% their members, greater rates of app. With this information at adherence to treatment plans for hand, physicians and pharmacists of members spent less members with serious chronic can identify the most clinically than $100 out-of-pocket on conditions and a 40 percent appropriate available options prescription medications higher level of engagement in and help members compare our care management programs. the respective copayment or Over a three-year period, these coinsurance. More than two- ~$600M customers spent 3–6 percent thirds of our members spent less less per month, per member. Our than $100 out of pocket for their in Specialty generic savings seamlessly integrated approach, prescription drugs through including medical, pharmacy Q3 2021. and clinical programs, leads to 2.2B accelerated and increased savings, year over year, for a potential total prescriptions filled or cost-of-care savings up to $67 managed for Caremark per month, per member. plan members on a 30-day equivalent basis 16

2021 ESG Report Healthy People Creating everyday savings CVS Pharmacy customers have countless opportunities to save on health and wellness products every day. In 2021, we added free prescription delivery within hours to our CarePass® membership program, which exceeded 5.6 million subscribers. Members may now also add everyday wellness essentials to their prescription delivery, like vitamins, digestive health aids, pain relief products, first aid supplies and more. We also made changes to our long-standing, popular and free ExtraCare® Pharmacy & Health rewards that gives members more flexibility in how they earn and spend rewards. Developed in response to customer feedback and a surge in digital engagement, this change comes with an upgraded and easy-to- navigate CVS Pharmacy app experience. ~75M 2% ExtraCare members • rewards are now available to ExtraCare members digitally, moments after every transaction 5.6M in the app or on CarePass members • rewards will still print quarterly at the register for customers who continue to prefer paper 17

2021 ESG Report Healthy People Making Healthier Happen for Millions The future of kidney care progression of the disease. We do 2021, CVS Health announced a Treatment for chronic kidney this by reaching patients where they partnership between Coram®, our in- disease (CKD) and end stage renal are, promoting in-home dialysis home infusion business, and Cancer disease (ESRD) can be challenging and partnering with CVS Health’s Treatment Centers of America and costly for patients and their community-based resources, such (CTCA) to deliver chemotherapy families, especially in Black and as HealthHUBs. treatment to patients in the safety Hispanic communities — as well and comfort of home. Visits from as for the health care system. In-home chemotherapy a Coram nurse to administer CVS Kidney Care®, a CVS Health For immunocompromised cancer the therapy can be paired with company, embraces a new patients in chemotherapy, the telehealth and digital check-ins approach focused on early COVID-19 pandemic presented with CTCA care team members, identification of kidney disease, a heightened risk of exposure to allowing patients with a range of targeted patient engagement and the virus when seeking inpatient cancers to safely continue their ongoing education to help slow the or in-office treatment. In January critical cancer care. 18

2021 ESG Report Healthy People “ When we say we want to connect people to better health, we mean everyone. That means we are intentional at every step about designing and implementing care that is as high quality as it is culturally competent. Working alongside our business and community partners, we have set our sights on a just and equitable health system.” - Joneigh Khaldun, M.D., Chief Health Equity Officer, CVS Health Quality health care affect people of color — sickle cell Wherever we invest in housing, for all disease, HIV and cardiovascular we invest in people, too. We work disease. We’re also increasing with community partners to make Advancing health equity also means our investments in programs that a wide range of services available directly engaging with members. In address barriers to testing and care. to residents that can help to further Florida, Texas and Pennsylvania, for To support patients, we draw on stabilize and improve their health, example, Aetna invited members to both the broad array of CVS Health such as social, behavioral health and join its Medicare Multicultural Care services, as well as partnerships addiction recovery services. Management program designed to with local community organizations help Black and Hispanic members and advocacy groups to connect better manage their diabetes and those facing health inequities with hypertension. The program also the resources and care they need. $1.2B collaborates with local faith-based Health and home and community-based organizations invested in affordable housing to connect services and promote One of the most significant factors in units since 1997 access to COVID-19 vaccines. lifelong health is quality, affordable housing. When someone doesn’t In 2021, CVS Caremark redoubled have safe, stable shelter that fits $185M our efforts to help our clients reduce within their budget, it puts them in a longstanding health disparities worse position to take care of their invested in 2021 in projects in for members living with certain health and manage chronic disease. five states and Washington, D.C. conditions that disproportionately 19

2021 ESG Report Healthy People Caring for the whole fewer symptoms of depression person after an average of 3.5 visits. Mental health professionals To better serve the holistic health on site needs of our patients, MinuteClinic For many people, the hardest part began offering mental well-being about getting help for emotional services in four states in 2021. problems may be not knowing Patients in Florida, New Jersey, where to find it. That’s why we put Pennsylvania and Texas can now licensed clinical social workers see a licensed therapist to treat in HealthHUB locations in three depression, stress, anxiety or Community health states, with plans to expand. other behavioral health needs. careers Taking a mental health assessment From mental health assessments Community Health Workers should be as easy as filling a to private counseling sessions and are trained professionals who prescription or taking your blood creating an individualized care plan, hold a unique and important pressure. Our social workers can MinuteClinic licensed therapists role within the health care provide therapy on site, as well as are here to support every patient system. As supporters help patients connect with additional through difficult times. of often underserved local providers and mental health MinuteClinic nurse practitioners and communities, they provide resources. Often covered by physician assistants are also able to culturally relevant health insurance or employee assistance screen for and diagnose depression, education, informal programs (EAPs), this model and when clinically appropriate, counseling and guidance to provides a new, low-cost access prescribe medication. They can also help their neighbors make point for personalized support complete a physical exam and order critical connections to the and care. Of patients who took lab work to assess patients for other health services they need. advantage of these services more potential causes of depression. Aetna Better Health of Texas than once, three quarters reported is offering free Community Health Worker training to its Medicaid members who want to gain new skills and build a career in health. Conducted in collaboration with the American Heart Association, it is one of the first Community Health Worker training programs in the country offered by a Medicaid health plan. After completing a six-month training program, participants will receive a completion certificate and join the ranks of Community Health Workers as community advocates and agents of social change. 20

2021 ESG Report Healthy People Give an Hour The last two years have brought increased stress, anxiety and loss for all, but particularly for our essential health care workers. During 2020 and 2021, the nonprofit Give an Hour partnered with Aetna to offer free mental health services to nurses, physicians, respiratory therapists and other hospital-based essential employees and their loved ones. Thanks to a contribution from Aetna, Give an Hour was able to deliver 1,000 no-cost therapy sessions to these health care heroes in 29 states. 21

2021 ESG Report Healthy People Resources For Living® Aetna offers personalized mental well-being support to members through Resources For Living, our employee assistance program for plan sponsors. Members can access a range of resources and programs, including in-person or virtual counseling. In 2021, we introduced well-being coaching, offering one-on-one support and lifestyle “hacks” to help people balance competing priorities in their daily lives and learn strategies to build connection and resilience. Using our unique data analytics capabilities, we can utilize predictive models to trigger coaching for members who may benefit from connection and referral to clinical and other resources, like seniors in our Medicare programs, who may be at risk for social isolation and loneliness. Another valuable tool offered in Resources for Living Resources For Living is Here4U, a series of online peer support 24% 523% sessions focused on social connectedness, offering safe space management and crisis chat therapy sessions to talk and hear from others who support services for may be facing similar struggles. In customers over 2020 2021, we offered sessions specially 32% geared toward young adults, women, caregivers, members 36% online activities on our of the lesbian, gay, bisexual, digital cognitive behavioral transgender and other identities service requests on therapy platform (LGBT+) community, and others. mental well-being Suicide Prevention 9.68/10 As part of our commitment to 42% mental health and well-being, we members rated feeling have deployed a comprehensive work life sessions heard and understood strategy to reduce suicide attempts by 20 percent among our Aetna members by the year 33% 9.4% 2025. In 2021, we demonstrated a 15 percent decrease in adult- counseling sessions improvement in well-being member suicide attempts. It for members who reported begins with implementing universal with moderate or severe screening for all members in distress at the initial session behavioral health and employee 22

2021 ESG Report Healthy People assistance care management, Young Adults Mental health struggles and suicidal whether there is clear risk of Many adolescents and young adults behaviors can disproportionately self-harm or not. Additionally, in struggled through the pandemic affect young people of color and 2021, this simple intervention was with the loss of connections made LGBT+-identifying adolescents extended to more than 380,000 at school, at work or socializing and young adults. We launched Aetna medical members. with friends. In addition to Here4U targeted social media campaigns sessions targeting young people, in June, which is Pride Month, and we expanded virtual mental health in July, which is Black, Indigenous 15% services to teens in 2021 through and people of color (BIPOC) Mental our telehealth solution Teledoc. We Health Month, to raise awareness decrease in adult-member also adapted our Caring Contacts and highlight resources available to suicide attempts personal outreach program to help these groups. Provider training is also key to younger members, sending providing patients with support. postcards, text messages and With our learning partner, age-appropriate care packages to Psych Hub, we developed and connect with and offer resources to implemented a no-cost, evidence- students and adolescents who have based suicide prevention continuing been discharged from an inpatient education training series program stay after a suicide attempt. We for practitioners. In 2021, more also secured additional outpatient than 2,000 contracted providers programs dedicated to youth, enrolled in the program, in including the Youth Nominated addition to more than 800 of our Support program through Oui/Vita own CVS Health mental health Health Therapeutics now offered practitioners. We doubled the nationally to our members. number of colleagues trained and qualified by the American Foundation for Suicide Prevention to deliver the Talk Saves Lives suicide prevention training program and made the training available to all plan sponsors at no cost. Simple but meaningful human connection can go a long way during particularly vulnerable times. Through our Caring Contact program, care managers send personalized postcards to members being discharged following a suicide attempt, letting them know they are valued, and that support and resources are available to them. Consistent with the published research, our analysis found that this outreach reduced repeat suicide attempts by about one-third to one-half among adults enrolled in our commercial plans. 23

2021 ESG Report Healthy People Mercy Care’s Central Valley Crisis enforcement can work in partnership with mental Intervention Team health and addiction professionals and other advocates Mercy Care, a Medicaid managed-care plan to successfully divert many of these individuals away administered by Aetna, manages crisis services for from the criminal justice system. The Central Valley the four million residents of Maricopa County, Arizona, CIT recently received gold-level certification from CIT including community collaboration with law enforcement. International for its “robust crisis response system, Part of that collaboration is the Central Valley Crisis comprehensive training program,” and collaboration with Intervention Team (CIT) program, which trains Phoenix behavioral health providers. and Tempe police officers to deescalate situations with people who are experiencing a behavioral health crisis. Understanding the difficulties communities of color face in accessing quality behavioral health care, The higher rate of undiagnosed and untreated mental we partnered with leading nonprofits in 2021 to illness among people of color — which is largely strengthen culturally competent delivery of mental due to socioeconomic, racial, and health disparities health services. You can read more about those — increases their chances of interacting with the partnerships in the Healthy Community section police. With the necessary knowledge and skills, law of this report. 24

2021 ESG Report Healthy People Health & wellness for every consumer One of the simplest ways we help our customers lead healthy lives is by offering a range of products in our stores that help them look and feel better every day. Hundreds of Healthier product offerings new products under our portfolio Healthier eating is key to the prevention and management of many of exclusive Store Brands signal chronic diseases. Our CVS Pharmacy locations provide convenient our continued shift toward value, front-store grocery and snack options that are a critical part of our transparency and sustainability. product mix. While we want to provide customers with choices, we All CVS Health Store Brand also know that we are in a position to influence Americans’ dietary products carry a commitment to habits when they are looking for these convenient and on-the-go quality, safety and trust and hold a options. 100-percent-satisfaction guarantee. In 2021, we continued to expand our Gold Emblem Abound® product All Store Brand vitamins line, which is free from artificial flavors, preservatives and artificial and supplements meet CVS trans fats. In addition, each Gold Emblem Abound product has at least Pharmacy’s “Tested to Be Trusted” one better-for-you characteristic that is called out on the package. standards. Tested to be Trusted We continue to add new items to our Gold Emblem Abound is our industry-leading program portfolio every year, offering more than 100 food and beverage requiring third-party testing of all products and giving consumers the ability to make healthier vitamins and supplements we sell choices. to confirm the accuracy of the listed dietary ingredients. 25

2021 ESG Report Healthy Business Healthy Business 26

2021 ESG Report Healthy Business Healthy 2030 Goal At CVS Health, we take pride in leading by example and operating our business in a way that exceeds the expectations of our many stakeholders. In 2021, we continued to uphold $85B the responsibility we have to our colleagues, customers, By 2030, invest more than $85 communities and business partners to deliver exceptional billion in inclusive wellness, health care ethically and equitably. economic development and advancement opportunities. 27

2021 ESG Report Healthy Business 2021 Accomplishments EEO-1 Published first Strategic Diversity Management Report and disclosed EEO-1 data $100M+ Invested more than $100 million in reducing medical contributions for colleagues $15 3 Opened three new Committed to increasing Workforce Innovation and hourly minimum wage Talent Centers (WITCs) in across enterprise to Pennsylvania to provide $15 an hour by July 2022 robust retail workforce training 28

2021 ESG Report Healthy Business Diversity, Equity, Inclusion and Social Justice Our diverse workforce is our company’s greatest strength. It reflects the communities we serve and brings unique ideas, experiences and skills that are necessary to fulfill our purpose. Together, approximately 300,000 CVS Health colleagues join forces daily to uphold our shared commitment of mutual respect in everything we do. As an equal opportunity employer, CVS Health is dedicated to building a workplace where every person is welcome, every person is valued and every person can fulfill their potential. Likewise, we are committed to meeting the unique needs and expectations of our customers through our diverse services, products, marketing and communications. These commitments are outlined in our Employee and Consumer Rights policies. Our commitment to Our strategic diversity framework social justice and equity touches every aspect of our business, considers every CVS Health recognizes our population we serve, and informs responsibility to address the root the many ways our business impacts causes of discrimination when, and people — and society. Our strategic where, we can. As the provider diversity management team of innovative health solutions to collaborates across the enterprise more than 100 million people, to develop programs that train and we have the power to address equip colleagues to productively longstanding health inequities in navigate differences and discover the communities we serve. As one similarities. In a fiercely competitive of the nation’s largest companies, global economy, these efforts enable serving millions of customers and us to deploy our diverse strengths to patients each day, we know we have drive growth and innovation. a responsibility to set the standard Learn more about our programs and among the corporate community approach in our Strategic Diversity for diversity, representation and Management report. governance, and be an outspoken advocate for more equitable public policies. 45% 58% of our pharmacists self-identify of colleagues self-identify as as racially or ethnically diverse racially or ethnically diverse compared to 34% national average 70%+ of CVS Health colleagues self-identify as female 29

2021 ESG Report Healthy Business Broadening development programs. Our Providing workforce representation across recruitment and training systems development our workforce target young workers and mature workers, veterans, people with Lack of on-the-job experience can In 2021, in the interest of being more disabilities and others we know be a barrier to securing gainful transparent with our workforce data, who often face barriers to gainful employment. Our workforce we published our most recently employment. We also partner with development programs provide filed EEO-1 Component 1 report, community organizations and exposure to work in a professional for the first time on our website. local, state and federal workforce environment and teach real job This report shows race, ethnicity agencies to provide employment skills applicable across various and gender data for our colleagues services and training to people from business functions, including retail across the categories defined by the communities with less access to job stores and pharmacies. Many of U.S. Equal Employment Opportunity opportunities. these programs are administered Commission. In 2021, we launched a designated through our WITCs. Each center career site focused on the outreach has classrooms and a simulated To attract diverse talent and equip and attraction of individuals with pharmacy modeled after an future colleagues for successful disabilities, which can be visited active CVS Pharmacy location careers with CVS Health, we build on our website. to offer hands-on job training to non-traditional talent pipelines professionals looking for work through our robust workforce as pharmacy technicians, retail 30

2021 ESG Report Healthy Business associates, call center or logistics associates and more. The centers also offer additional on-site services that promote increased access to housing, health care and education, as well as financial readiness. All our workforce initiatives programs help prepare the members of the communities we serve with the skills to perform jobs across CVS Health, overcome barriers to employment and to position these candidates for long-term success. Working with our community partners, we opened new WITCs in Pittsburgh and Philadelphia in 2021. Across our seven WITCs, more than 1,000 professionals participated in one of these programs. Many of these individuals transitioned to positions within CVS Health locations or leveraged their newfound skills to find work elsewhere. Since 2005, we have also used the U.S. Department of Labor Registered Apprenticeship program to recruit, train and hire thousands of highly skilled pharmacy technicians. Combining classroom and online instruction with on- the-job training, as well as mentorship and post- placement retention support, the program is a valuable pipeline of diverse talent. We expanded the Registered Apprentice program with a goal of reaching 10,000 apprentices over five years, fueled by the overwhelming interest in the program, we will far exceed that goal. 31

2021 ESG Report Healthy Business Recruiting on campus Coming together in To connect excellent students Colleague Resource Groups into promising career pathways at At the heart of our culture are CVS Health, we conduct outreach our Colleague Resource Groups at college campuses to recruit (CRGs), colleague-led organizations hardworking undergraduate formed around common interests, and graduate students into or backgrounds. With options to valuable internship positions and join as a member of a group with our management development which you identify, or as an ally to pipelines. In 2021, we expanded show support or expand your own our efforts from 11 historically perspective, there is room for every Black colleges and universities colleague in one of our CRGs. (HBCUs) and 44 Hispanic-serving institutions (HSIs) to 87 HBCUs In 2021, we introduced an option and 90 HSIs, deepening our pool for all colleagues to self-identify of diverse talent. We also expanded as an ally in CVS Health’s human our externship program which is resources platform as part of the for students earlier in their college CRG membership experience. experience so they can be exposed to our culture and gain professional Our definition of an ally is skills. Recognizing the statistical someone who stands up and disparities in grading across racial advocates for individuals and ethnic lines, we also dropped and communities other than the minimum grade point average their own. requirement from our college recruiting process. Areas across our business have Providing a second chance leveraged the deep cultural Many qualified jobseekers have insights of CRG members to historically faced challenges gaining provide feedback on a number employment opportunities and of initiatives, including marketing upward mobility due to a history of campaigns, customer and member incarceration. We intentionally do communications, and other not inquire about arrest or conviction materials that are geared toward records on our initial hiring specific audiences. For example, 8,100+ applications, allowing us to broaden volunteers from PRIDE+, the CRG our pool of qualified applicants. for LGBT+ colleagues and their Engaged 8,100+ registered To help those reintegrating into allies, advised on the content of apprentices society find success in the job a transgender support brochure. market, we collaborate with When Aetna redesigned our community organizations to train, preeclampsia kits for expectant 25% recruit and mentor job seekers mothers, we enlisted the Black who have a criminal record. In CRG to help center the voices and of whom self-identify as 2021, we hired approximately experiences of Black women in Black/African American 4,200 individuals through the product. In 2021, more than these efforts. 500 volunteers from a variety of CRGs advised on more than 20 80% Fostering inclusion projects, strengthening our ability of whom self-identify and belonging to understand, communicate and as female effectively interact with people Across CVS Health, we’re committed across cultures. to continually building an inclusive culture where our similarities and differences are celebrated. 32

2021 ESG Report Healthy Business third-party experts, the learning and development journey helps participants spot the sources and forms of bias, both in the workplace and in our served communities, and helps equip them to better support stakeholders of all backgrounds. We also extended this work through our philanthropic program offering conscious inclusion training to clinicians in community health settings. We continue to open new lines of communication for our colleagues to exchange ideas and learn from one another. Mosaic, our all-colleague blog series, is designed to encourage conversation within the company around diversity and equity. It’s a space where colleagues from an array of backgrounds can share stories of their lived experiences and their personal journeys of understanding. Topics addressed in 2021 include Hispanic Heritage Month, Walking in Privilege, inclusion and empathy, among others. In 2021, we welcomed all colleagues to attend the annual Diversity Leadership Forum, a two- day enterprise-wide virtual meeting You can learn more about all designed to advance the principles 16 the ways our CRGs benefit our of strategic diversity management. colleagues and our company here. The forum is led by our Strategic Colleague Resource Groups Diversity Management team and the Empowering through Diversity Management Leadership conscious inclusion learning Council, which is CVS Health’s 81 In 2020 we began providing leaders Executive Diversity Council, and with an interactive conscious serves as a group of cross-functional local CRG chapters inclusion learning experience. senior leaders who are accountable We continued the deployment for implementing diversity of conscious inclusion training management in their respective 26K+ for colleagues in 2021 to explore parts of the business. Attendance colleagues participate the impact of unconscious bias topped 1,000 participants, more in at least one CRG and build an understanding of than three times the previous inclusive behaviors. Developed year’s number. in collaboration with leading 33

2021 ESG Report Healthy Business Mental Well-being CRG Seeing the opportunity to support one another more deeply, colleagues formed the Mental Well-being CRG in July 2021 as a safe place to bring discussions of emotional health and wellness. Within just its first few weeks, more than 700 colleagues joined this new community of trust. By the end of the year, membership grew to more than 1,700 colleagues. Its inaugural event attracted more than 800 colleagues for a presentation on breaking the pandemic of unhealthy habits, to educate colleagues on regaining balance and share tips on becoming more resilient in their professional and personal lives. 34

2021 ESG Report Healthy Business We offer all our pharmacists culturally competent professional development, including language learning and education in understanding and addressing health disparities. We also feature multilingual signage in our retail stores and distribute prescription information in a number of languages. Bilingual Developing diverse talent pharmacists and associates Our commitment to recruit and can answer questions about Conscious hire the best talent is supported their medication regimen inclusion learning through training, development, and and help them find products, experience opportunities for advancement including familiar brands they to positions of leadership and already know and love. responsibility. We have established ~1K measurable goals for equitable learning sessions access to growth and development, 100% and we hold leaders accountable for results, including tying a increase over prior years in the portion of their compensation to hiring and promotion of Black 4K+ demonstrated progress. Meaningful and Hispanic colleagues to hours representation — especially executive positions among our most senior leadership — can help us achieve our full 100+ potential. 58% colleagues trained as As part of this continued focus, we of new colleagues identify as peer facilitators are committed to developing our racially or ethnically diverse, diverse talent and finding ways to more than twice the average Leader participation place them into positions for leader of the U.S. population succession. Currently our programs 97% target colleagues who identify as part of the following communities: of leaders at the vice Asian and Pacific Islander, Black/ president level or higher African American, Hispanic/Latino, Individuals with Disabilities, LGBT+ 89% and women. While we are proud of our progress, of leaders at the director we will continue to build on our talent level or higher development efforts with a focus on steps to address retention and turnover across the enterprise. 35

2021 ESG Report Healthy Business Diversifying the supply chain people and other people who are Part of delivering on our diversity traditionally disenfranchised. In Supplier Diversity commitment is our inclusive addition to generating economic approach to procurement. opportunities, our efforts serve CVS Health relies on thousands of to strengthen the supply chain $2.9B+ third-party suppliers to provide our by increasing sourcing options, product and service offerings. In promoting competition and quality, spent with diverse our pursuit of having a supply chain and boosting resiliency. suppliers in 2021 that mirrors the diversity of our customers, we conduct outreach In 2021, we marked our fifth throughout the year to hundreds year as a member of the $1.6B+ of existing and potential suppliers Billion Dollar Roundtable, a through diversity councils, industry coalition of corporations that spent with small conferences and our own series of have achieved spending of at businesses in 2021 information sessions. least $1 billion with minority We focus our significant spending and woman-owned suppliers. $860K+ power to support small business, as well as businesses owned by You can learn more about our spent with diverse Tier women, people of color, veterans sourcing of products from II suppliers (suppliers and service-disabled veterans, diverse, women-owned, and small that provide products people with disabilities, LGBT+ businesses here. or services to our Tier I suppliers) 36

2021 ESG Report Healthy Business Conducting Business with Integrity CVS Health is committed to operating with integrity, transparency, and adherence to our core values. Our strategy to reinvent the health care experience is built upon the trust of the customers, colleagues, investors and business partners who rely on us. Through last year’s continued disruption due to the pandemic, we delivered on our business strategy while maintaining the highest levels of performance and regulatory compliance. Upholding leading Enhancing information We continue to find ways to deter governance practices security threat actors from directly targeting We adapted to ever-changing our customers with phishing emails Our commitment to good external influences that affected pretending to be from CVS Health. governance is tied to a long-held our business, including regulatory corporate strategy that prioritizes changes and new cyber threats. With a recent security enhancement, excellence and accountability. We are making investments in more than 20 million fraudulent In 2021, we worked to maintain smarter and more automated emails were blocked from directly our stringent internal standards, predictive systems to enhance reaching our customers. developed to meet or exceed security. We protected our We continued to build-out our applicable regulations. We COVID-19 response work, securing systems to improve the consumer continuously benchmark our our remote workforce and our experience and enhance security. compliance program against vaccine related systems. We expanded our next generation industry standards and Department authentication capabilities to of Justice guidance, as well as As we accelerated the digital address emerging and evolving evolution of health care, we further safeguard more consumers across risks. We worked diligently to integrated data privacy and additional channels, including guarantee the quality and integrity information security into the design the integration of voice security of our products and to identify and development of our systems, technologies within our call centers. and address human rights and processes and products. We employ other risks associated with our advanced analytics to monitor all our supply chain. information systems and to detect and respond quickly to anomalies. Information on our compliance to Although ransomware continued to governance standards can be found be a threat across the health care in our Code of Conduct. industry in 2021, CVS Health was not materially impacted by such attacks. 37

2021 ESG Report Healthy Business New benefit offerings • Extended benefit coverage to domestic partners and • Offered fixed indemnity supplemental plan for their dependent children, regardless of gender colleagues who work less than 30 hours a week • Introduced well-being incentives for covered and are not eligible for medical benefits preventive screenings including cancer screenings, • Expanded telemedicine for adolescent behavioral such as mammograms and colonoscopies, COVID-19 health counseling, which more than 3,000 colleagues vaccination and maternity program engagement utilized in 2021 • Re-introduced back-up care for store colleagues, which allows them to reserve center-based or in-home care through the Bright Horizons network for their 115K dependents (children or elders) should there be a colleagues participated in disruption in regular care. online fitness class offerings • Added the Family Building Benefit for colleagues to access doula services 38

2021 ESG Report Healthy Business Protecting your privacy Colleague safety and Supporting holistic health Our commitment to privacy is at well-being for colleagues the core of our values. We focus In 2021, we invested more than our efforts on enabling quality, a When the COVID-19 pandemic $100 million in reducing medical consumer-centric experience and forced some businesses across contributions for colleagues under trust, while protecting the consumer the country to close their doors, a common cost-share strategy and maintaining compliance. Under we remained open. Day after day, that provides a higher company the leadership of our privacy office frontline CVS Health colleagues — subsidy for our lower-paid and chief privacy officer, we develop, some 200,000 of them — showed colleagues. This resulted in reduced monitor and assess CVS Health’s up to work to help Americans get contributions toward the cost of compliance with global privacy the care and services they need. medical and prescription services regulatory requirements and risks. For every one of our colleagues, for more than 100,000 colleagues. We provide annual trainings to the pandemic has disrupted work, all CVS Health colleagues on travel, and home life. For many, it We know that supporting key privacy topics, including has brought illness, anxiety or grief. the mental well-being of management of personal health our colleagues is just as information (PHI) and personally For additional details on the tools, important as the behavioral identifiable information (PII). policies and benefits put in place to health offerings we provide keep our colleagues safe throughout our customers and patients. More information on our privacy the pandemic and respond to their programs can be found in our Code needs, please read our 2021 COVID of Conduct. Response Report. 39

2021 ESG Report Healthy Business In addition to the services available In 2021, we launched a new to improving health equity and through Resources for Living, we enterprise-wide learning reducing tobacco use, we have now offer access to Talkspace, an management system, always leveraged our size and scale online and mobile therapy resource, LearningHub, to inspire innovation and our expertise behind sound as an alternative to in-person through our culture of learning policies to help make people’s counseling. Colleagues and their and development. LearningHub lives better. Central to our public household members can text or offers our colleagues a personalized policy activity is our commitment video chat with a counselor, 24 experience based on their own to improving access to quality, hours a day, seven days a week. learning and development goals, affordable health care options, priorities, and areas of focus, as including lowering prescription drug Advancing colleague well as interactive engagement prices, expanding access to quality- careers tools that allow them to collaborate based care, and improving public No matter where they are in in real-time. health. Underscoring all of our their career, we want each public policy activity is our priority colleague to feel empowered in Advocating for better to address systemic racism and their development and see their health inequity and using our position to opportunity for growth. We know advocate for public policies that learning and advancement As a leading health solutions that address socioeconomic are essential across all roles, and company, we are committed status, education and access to our career development programs to helping tackle some of the health care. enable colleagues to focus on country’s most pressing public enrichment opportunities to achieve health challenges. From COVID-19 You can read more about our public their career goal. testing and vaccine distribution, policy objectives here. 4.3K+ managers reached through new DevelopU leadership program 21% increase in Leadership Essentials participation 120K+ pieces of self-paced and cohort-based learning content utilized by 25K+ colleagues 40

2021 ESG Report Healthy Business In 2022 we are piloting an innovative talent program for female colleagues. Research shows that women of color experience disadvantages in the workplace, and are promoted at a slower rate than any other gender and racial group. Breaking Points will address the barriers these women face in career advancement while influencing the next generation of diverse leaders at CVS Health. This program will focus on providing female colleagues, specifically those of Black, Indigenous and Hispanic backgrounds, with tools, resources and access to a community that reinforces their ability to be seen, heard and valued as they advance their careers. The pilot program will be offered to 50 colleagues in 2022 with the goal of expanding in 2023 and beyond. Hiring and training a talented workforce $15 89K 13M+ per hour minimum enterprise colleagues grew their careers hours of learning and hourly wage by July 2022 by taking on new roles development invested by colleagues 41

2021 ESG Report Healthy Community Healthy Community 42

2021 ESG Report Healthy Community Healthy 2030 Goal At CVS Health, we are bringing our heart to every moment of your health not only through the products, programs, and services we offer in our stores and clinics, but also by lifting up $1.5B and supporting the work of organizations whose reach extends Commit more than beyond our commercial business. Alongside these nonprofit $1.5 billion to social impact partners, who have built trust in the local areas they support, investments to build we aim to increase access to health care, advance health healthier communities equity, reduce disparities and ultimately improve overall health in every community we serve. Our work to build healthier communities is driven by the same values that inform our enterprise strategy. We are committed to improving the health care experience for all and eradicating the disparities that hold people back from achieving their best health. Addressing health disparities in the community is directly In 2021, we provided more linked to addressing racial inequity, which is why we are than $240 million through making significant investments to increase access to the CVS Health and Aetna health care. Foundations, corporate grants, in-kind gifts, Through these local charitable partners, we are helping employee giving and to increase community-based access to health care fundraising, and other for underserved populations, addressing the key social community support. determinants of health and creating innovative approaches to managing chronic diseases. 43

2021 ESG Report Healthy Community 2021 Accomplishments Named to Civic 50 list of America’s Most Community-Minded Companies 1,700 5 Project Health screening events conducted markets launched across 32 markets at through Health Zones CVS Pharmacy locations community investment and through four new strategy mobile units $2.5M value of volunteerism donated by colleagues 44

2021 ESG Report Healthy Community Building Healthy Communities We’re working to tackle the health disparities and racial inequities that play such a significant role in people’s lives, and we’re putting our resources to work to bring quality care closer to home for everyone. Through the power of our relationships with community organizations, we believe we can help build a more culturally competent infrastructure to help people achieve their best health. Creating Health Zones to into more locations in 2022. Each support whole health of these markets already combines We understand that the conditions a robust CVS Health commercial in which people live, learn and work presence, strong community shape their well-being. It is hard to partnerships and existing investment stay healthy when your basic needs in elements such as affordable aren’t being met. As the nation’s housing or workforce development leading health solutions company, programs. Health Zones will tie we have the opportunity and the together these supports in a assets to close the gap for those who comprehensive, integrated approach face daily barriers to good health. to address these communities’ most pressing health challenges. The Health Zones initiative is now active in five ZIP codes nationwide: You can learn more about the Atlanta, GA, Columbus, OH, integrated investments in each of Fresno, CA, Hartford, CT and our Health Zones here. Phoenix, AZ, with plans to expand Our new Health Zones initiative concentrates key investments within a select set of communities, targeting a range of factors that lead to health disparities: Housing Access to food Transportation When people have housing, they Healthy and nutritious food is Getting to and from medical can focus on other health needs. especially important for people appointments can make staying managing chronic conditions. healthy easier. Education Labor and workforce training Health care access Access to education can help Employed people often have Access to quality health care people thrive. better health outcomes. improves health outcomes. 45

2021 ESG Report Healthy Community Expanding the reach We made new health and wellness of Project Health information around chronic Project Health has helped conditions and mental health, to increase access to vital as well as access to resources $4.6M+ health services in underserved providing healthy and nutritious of free medical services communities. The program foods in the community. One-fifth provides a range of free health of Project Health patients in 2021 screenings, wellness information told us they became aware of a and individual consultations with a chronic condition due to attending 42K+ nurse practitioner and pharmacist to a Project Health event. We can patients received free health anyone, at no cost. connect patients to free or low-cost screenings providers and services to support Project Health events, their unique health care needs. focused within communities In the first quarter of 2022, Project 1,700+ with large diverse and Health launched a digital app for under- or uninsured its participants, Project Health screening events populations, have delivered Portal, which allows anyone to more than $139 million in free access these free resources. We’ll 32 medical services to more also continue to expand our mobile than 1.1 million participants screenings by adding four additional metro markets with nearly 4 million biometric units for a total of eight mobile units across the country screenings performed since across the U.S. Project Health is its inception. committed to differentiating care, expanding our reach with a goal 14 In 2021, we continued to strengthen of providing another 4 million our social justice and equity biometric screenings by 2030. new metro markets commitment to improve access to Read more about the community health care and help prevent cost benefits of Project Health here. from being a barrier to important 4 preventive services. new mobile units 46

2021 ESG Report Healthy Community Improving mental health care for all Mental Health America: One of the key health impacts of $500K in support of a year- the COVID-19 pandemic has been long project to improve a strain on the mental health of the examination and children and adults. In addition, understanding of the unique some of the communities that have mental health needs of been hit hardest by the pandemic Black, Indigenous and other are also the least likely to have communities of color. accessible and affordable options of mental health services. • Goal to reach 2 million individuals through mental In 2021, the CVS Health Foundation health screenings and follow- awarded grants to address the up support lack of culturally relevant and culturally competent mental health services and support in the places of greatest need. American Foundation for Suicide Prevention: $750K to support the development of a first-of- its-kind education program specifically designed to reduce barriers to treatment, improve suicide interventions and save lives in Black communities over the next two years. • Pilot program will serve 20,000 individuals in three markets National Association of Free and Charitable Clinics: ~$1M grant to support opportunities for student clinicians to work toward licensed clinical status, strengthening the behavioral health workforce in underserved communities 47

2021 ESG Report Healthy Community Keeping our kids safe from group. Black people are also more Totaling $2 million over two tobacco & vaping likely to die from smoking-related years, the grant from the Vaping among young people diseases than white people. CVS Health Foundation will continues to be a growing concern help the two organizations as sleek devices and fruity, minty We are funding education and equip 500,000 young people flavors appeal to younger users. outreach by Campaign for Tobacco- and 1 million adults with the Tobacco use does not affect all Free Kids and the Alliance for a skills to create change in groups equally. Both Black children Healthier Generation to students, their communities and to help and Black adults are more likely to educators, parents, and other create the first tobacco- and be exposed to secondhand smoke community members. nicotine-free generation. than any other racial or ethnic 48

2021 ESG Report Healthy Community Promoting maternal health Call to Action Day to share our and morbidity numbers in the According to the Centers for commitment to addressing maternal country. This donation is expected Disease Control and Prevention, health disparities in America. We to impact 10,000 mothers across Black women in the U.S. are announced a $1.74M investment nine states every year that the new three times more likely to die in a range of programs designed machines are in use. As long as the due to pregnancy-related causes to help expectant parents — and maternal health crisis in our country compared to white women. Black women in particular, safely disproportionately impacts Black Overall, the U.S. has the highest navigate pregnancy, birth and women, we will continue to do our maternal mortality rate among postpartum care. part by investing in community- developed countries; as many as based programs that help all birthing 60 percent of those deaths are CVS Health also donated 1,000 people receive the high-quality care likely preventable. In December blood pressure monitoring they need and deserve. 2021, we joined the Biden-Harris machines to health care systems Administration’s Maternal Health in counties that have some of the highest maternal mortality Every Mother Counts: 650K Funding to produce and promote a library of free, accessible and trustworthy digital content from doulas, midwives, OB-GYNs and patient educators, focused on empowering pregnant people across the maternity-care journey. National Association of Free America’s Essential & Charitable Clinics: $250K Hospitals: $847K CVS Foundation grant to CVS Foundation grant to offer educational and clinical establish a new learning training for providers to help collaborative to improve identify Black patients at risk obstetric outcomes in safety- for preeclampsia. net hospitals that have maternal mortality rates above • 84 clinicians will complete the national average, especially skill-building training among Black patients. sessions during the project • 1,200 pregnant and birthing • 12 hospitals selected to persons will have access participate in a robust to highly trained providers learning network annually 49

2021 ESG Report Healthy Community Scholarships for future health professionals Building a stellar workforce begins with investing in the health care leaders of tomorrow. The demand for highly skilled health professionals, including pharmacists, nurse practitioners and physician assistants is only expected to increase. We’re proud to have provided nearly $900,000 in scholarships through the CVS Health Foundation in 2021 to pharmacy, nursing and physician- assistant schools across the country. To support the educational attainment of our colleagues’ families, we also awarded 185 children of full-time employees a scholarship to a two- or four-year college or university, totaling nearly $600,000 awarded in scholarships. In 2021, we joined with UNCF (formerly United Negro College Fund) the nation’s largest minority education and college readiness organization, to launch the CVS Health Foundation Health Care Careers Scholarship as part of our social justice and equity commitments. The five-year, $5 million program offers financial assistance to Black and Latino college students pursuing a career in pharmacy, medicine or health administration — strengthening the pool of talented college graduates ready to join the health care workforce. In the first year of awards, the program granted scholarships to 45 students. 50

2021 ESG Report Healthy Community Ranking the healthiest communities In June 2021, the Aetna Foundation released the data, as well as editorial explorations of equity and fourth annual Healthiest Communities rankings in mental health — key components that can shape collaboration with U.S. News & World Report. The overall health and well-being. Over the past year and rankings and accompanying analysis are based on an a half, the COVID-19 pandemic has highlighted the evaluation of nearly 3,000 communities nationwide issues we knew existed within the health care system, across 84 health and health-related metrics in 10 including the interdependence between the health of categories — from Education and Population Health to our communities and our personal health. Based on a Infrastructure and Environment. The project serves as U.S. News analysis, counties that performed well in the a tool to inform residents, community health leaders Healthiest Communities rankings have slightly lower and elected officials about policies and best practices COVID-19 case rates than average. for better health outcomes by assessing which communities offer their citizens the greatest opportunity The full rankings and in-depth analysis of the findings to live a productive, healthy life. This year’s rankings can be found on the U.S. News website. were accompanied by tools highlighting county- level COVID-19 vaccine rates and other pandemic 51

2021 ESG Report Healthy Community The Healthiest Cities & Counties Challenge Our approach to addressing the root causes of health disparities is at the heart of the Healthiest Cities and Counties Challenge, a project of the American Public Health Association (APHA) with support from the Aetna Foundation. In partnership with the National Association of Counties and Healthy Places by Design, APHA is working to reduce disparities in chronic disease by improving access to food and health services in 20 communities across 11 states. Since the start of the $2 million initiative in July 2020, Challenge project teams have worked to engage multisector partners by drawing clear connections between the barriers created by local conditions and the individual needs of community members. In 2021, across the 20 communities: 350K+ 141 individuals received new food access food services that points added support healthy eating patterns 10 27K+ new health services access points added individuals received education or support services You can learn more about our support of the Healthiest 740 Cities and Counties Challenge here. partner organizations engaged 342 individuals received health services 52

2021 ESG Report Healthy Community Partnering to Tackle the Greatest Health Challenges 53

2021 ESG Report Healthy Community $41M+ raised in 2021 Rounding up to make real change Throughout the year, American Heart Alzheimer’s Association customers at CVS Association (AHA) • Our in-store fundraiser offered Pharmacy have the option • CVS Health is a national sponsor resources to help caregivers of rounding up their of Go Red for Women, the AHA’s address stress and navigate purchase to the nearest movement that advocates for this disease. dollar or donating $1 or $3 more research and swifter action • CVS Health is the national at the register to support for women’s heart health. presenting sponsor of the partner organizations • MinuteClinic offered free heart Alzheimer’s Association Walk addressing key public health screenings for National to End Alzheimer’s, which health challenges. Women’s Heart Health Week takes place in more than in May. 600 communities across the country each year. Thousands of colleagues participate in the annual event. American Diabetes Feeding America Association (ADA) • 2021 fundraising efforts • As the national strategic provided more than 159 partner of the ADA’s Project million meals for people Power initiative, we seek who are food insecure. American Cancer Society to empower more than 5 • Our summer campaign million diabetes patients and • Round-up donations at the encouraged customers not caregivers to effectively treat register are associated with to miss routine skin cancer and manage the disease. the store ZIP code, so every screenings, reminding them gift goes to a food pantry that “cancer doesn’t stop” • Our fundraiser supports right in the community. and neither should we. research to better understand and address the unmet needs in underserved communities. 54

2021 ESG Report Healthy Planet Healthy Planet 55

2021 ESG Report Healthy Planet Healthy 2030 Goal The health of the environment impacts the people and communities we serve. We understand that climate change affects human health, including increases in heat-related 50% illnesses and lung health including asthma, with new scientific Reduce our environmental findings illustrating the severity of this challenge every year. impact by at least 50 percent We continue to make substantial progress in advancing by 2030 and achieve net-zero our sustainability strategy and are proud to be one of the emissions by 2050 first companies in the world to have our net-zero targets validated by the Science-Based Targets Initiative’s (SBTi) net-zero methodology. We’ve set a goal to reduce our overall environmental impact by at least 50 percent by 2030 and achieve net-zero emissions by 2050. Every step of the way, we hold ourselves accountable by reporting under the leading environmental, social and governance frameworks, including the Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB), and Task Force on Climate-related Financial Disclosures (TCFD). 56

2021 ESG Report Healthy Planet 2021 Accomplishments Established new policies Engaged World Wildlife for anti-deforestation, Fund (WWF) to audit forestry, timber Store Brand plastic commodities, pollinator packaging, developing and pest management packaging roadmap and and water goals 1 of 7 One of the first seven companies globally to have a net-zero target validated by the Science-Based Target initiative’s (SBTi) Net- Zero Standard Named to the 2021 3rd year S&P Dow Jones Sustainability North Third consecutive year American Index for the recognized on CDP’s ninth consecutive year Climate A-List and as a and the Dow Jones Supplier Engagement Sustainability World Leader Index for the third consecutive year 57

2021 ESG Report Healthy Planet Our Climate Action Strategy Changes to the Earth’s climate, including those that are driven by greenhouse gas emissions (GHG), can have direct and serious effects on our health and well-being. Reduced air quality can lead to more respiratory and cardiovascular disease. An increase of heat waves, storms, floods and wildfires can exacerbate illness and chronic conditions. Shifting climate patterns can boost the spread of allergens and infectious diseases. Poor agricultural conditions can impact food production. These consequences will be felt more heavily in some communities than others, depending on underlying health factors, regional variation and economic resiliency. It’s clear the health of our planet and the health of all people are inextricably linked. The scientific consensus shows that we can avoid the most severe consequences of climate change if we limit global warming to 1.5 degrees Celsius. CVS Health remains committed to the individual and collective effort required to bring global emissions in line with that target. It is an enterprise-wide commitment, accounting for our own direct emissions, the energy we consume and the life cycles of the goods and services we buy and sell across our full supply chain. Our goals Path to net-zero To ensure our climate strategy is both effective and accountable, we 50% are adhering to the best practices Reduce our environmental and the best science. In 2021, we impact by at least 50 percent finalized our commitment to achieve by 2030 our science-based emissions reduction target — a commitment that includes both near-term and 90% long-term targets. This trajectory sets us on a path to achieve net- Execute our SBTi validated net- zero emissions from our direct zero target, by reducing absolute operations by 2048, and across scope 1, 2 and 3 (value chain) our value chain by 2050. We are emissions 90% by 2050 also committed to achieve carbon neutrality by 2030. In October 2021, CVS Health was among the first of 50% seven corporations in the world to have our target verified by the SBTi’s Procure 50% of energy from Net-Zero Standard. renewable sources by 2040 90% Achieve carbon neutrality by 2030 58

2021 ESG Report Healthy Planet Sustainable Operations — Reducing Resource Consumption Throughout 2021, we piloted innovative sustainability solutions to reduce the resources we consume and the waste we generate, especially paper and plastic. A more energy-efficient upgrading interior lighting to LED multi-year rollout of innovative footprint in 100 percent of eligible stores control to sync lighting with With retail pharmacies, distribution nationwide, a process we began in operating hours to nearly 800 stores centers, offices and other facilities 2015. We expanded LED lighting in California, realizing more than across the country, our buildings in our retail store exteriors and $770,000 in expense and 4,800,000 are a significant source of our corporate properties, while also MWh savings. total energy consumption — and, completing LED upgrades at 137 as a result, a primary focus of our stores. We achieved our goal of To achieve our long-term goals, energy conservation efforts. In 2021, 100 percent exterior lighting we recognize the need for robust we continued to integrate energy upgrades to LED in the New investment in renewable energy. efficiency into new construction, England region to optimize the use In early 2022, we began exploring retrofit existing spaces, and improve of lighting, heating, ventilation renewable energy alternatives for energy management across our and air conditioning systems in three to five percent of our current footprint. our facilities through an energy energy demand. We are developing management system. Aligning a strategic pathway to add five We transitioned 740 CVS Pharmacy lighting times with operating hours percent annually, to achieve our locations to energy-saving LED resulted in an 8,300,000 MWh goal of 50 percent renewable energy lighting, achieving our goal of reduction. We also continued a by 2040. 2021 Energy savings 33.5K MWh — more than the energy needed to power 3,000 homes for a year 59

2021 ESG Report Healthy Planet Optimizing digital solutions 2022 as well as offer shorter receipts to reduce paper for customers who chose a printed Our customers are more digitally receipt. engaged than ever, and we’re focused on meeting them where Print circulars have also been a they are and providing a convenient significant source of our paper shopping and savings experience. In consumption. In 2021, we made our 2021, we launched a pilot program Weekly Ad available primarily online across select CVS Pharmacy at and in the CVS mobile locations to create a seamless app in two-thirds of our markets, experience for customers to opt for making it easier than ever for our a digital receipt in nearly every sales customers to access hundreds of transaction. Adoption was high deals each week. The phase-out of with nearly one in five customers print circulars in the majority of our 7.3M going digital. Customers also remaining core markets continued appeared to appreciate having a in early 2022. These efforts ExtraCare members are choice: 35 percent of the people have resulted in a 70-percent enrolled in digital receipts — who shopped more than once reduction of paper use. We are an 11% increase over 2020. during the pilot made different reinvesting the print savings in more receipt choices at different digital marketing and activities to transactions. We will continue to roll encourage shoppers to leverage our this out across our chain throughout digital tools to shop and save. 96% of the paper we used across our operations was sustainably sourced. 70% Phase-out of print circulars have resulted in a 70% reduction of paper use. 60

2021 ESG Report Healthy Planet Reimagining the plastic bag across a total of nine CVS Pharmacy, solutions, as well as where more The average retail plastic bag Target, and Walmart stores in testing and investment is needed. is only used for 12 minutes, but Northern California to help evaluate can last on Earth for 500 to 1,000 and refine winning solutions from Results of the pilot programs years. That is the challenge behind the Beyond the Bag challenge. The included more than 1,300 bags or the Consortium to Reinvent the designs tested various factors of tags being registered and more Retail Bag, a multiyear collaboration feasibility and desirability, including than 2,000 bag reuses over a between major retailers and decomposable materials, dispense- three-month period. Key learnings circular economy experts at Closed and-return systems, and reward or will impact future pilots and scalable Loop Partners to drive innovative incentive programs. The lessons solutions in different markets based new design solutions to serve the learned from the pilots will help on customer motivations, employee function of today’s single-use plastic inform further iterations of the engagement, and the ability to offer retail bag. Leaders across the retail a simple process for both groups. industry are working to identify innovative solutions to replace the single use bag, push for consistency in legislation and improve the recoverability of materials through recycling and other take-back systems. We’ve invested $5 million in the Consortium’s three-year Beyond the Bag Initiative to identify, pilot, and implement new design solutions and models to create an improved customer experience without unintended environmental consequences. In 2021, the coalition launched a series of pilot programs Customer feedback “So nice to see a retailer trying to play their part in encouraging reusable bags instead of laying the burden on the consumer.” “I always forget a reusable bag, and this is so much more convenient!” “Great idea!! I would use this — need them at a lot more stores! Let’s get rid of the plastic bags!!!!” “What an awesome idea — so needed.” 61

2021 ESG Report Healthy Planet We are also exploring opportunities to reduce single-use bag usage and change consumer behavior through bagless pilots in states where there are regulations prohibiting retailers from giving a plastic bag and charging a fee to the customer for a paper one. Responsible water usage Water usage is closely linked to environmental protection and equitable resource management. While CVS Health is not a large consumer of water, we recognize the link between water use and climate change. The majority of our water use supports standard sanitation, hygiene and fire protection systems in our stores and facilities. In 2021, we established policies and programs to govern our water usage and manage water-related risks across the enterprise. In 2021, we introduced a water reduction goal focused on ensuring transparency as it pertains to our water impacts. Committing to new climate policies We developed four new policies in 2021 to drive climate progress, and will continue to use the recommendations of the Task Force on Climate-Related Disclosures to assess both physical and transitional risks. • Forestry Policy • Timber Commodities Policy • Anti-Deforestation Commitment • Responsible Water Use Policy 62

2021 ESG Report Healthy Planet 500K empty miles eliminated in 2021 through our backhaul program. Since 2018, this program has eliminated more than 2 million empty miles. Minimizing our waste with our suppliers, especially within Metrics Excess waste represents a misuse beauty and personal care. of both business resources and of natural resources. In addition In 2021 we began working with 50% to keeping our colleagues and Southern California Edison as part of all waste diverted customers healthy and safe by of the Charge Ready program to recycling or reuse managing the cleanliness of facilities to install 100 charging stations and disposal of waste, we have to power electric transport initiatives in place to reduce the refrigeration units (TRUs) at our La amount of waste generated at our Habra, CA distribution center. Once $140M+ retail stores and other facilities. Our implemented in 2022, this shift in value of product donated approach optimizes the liquidation, from diesel fuel to electric power donation and recycling of will drastically reduce TRU idle unsalable products and works with time and the distribution center’s 12th year manufacturers and merchandising annual TRU carbon emissions. In teams to reduce the number of 2022, we are planning to pilot a EPA SmartWay Carrier these products that come into fully electric TRU in our La Habra, Partner for the 12th our stores. CA distribution center to address consecutive year and reduce idle time and carbon As our colleagues return to our emissions. corporate office spaces in 2022, we will be conducting baseline Our work to reduce the emissions waste audits of these buildings to of our delivery fleet earned us evaluate and develop a zero-waste recognition as an Environmental program. Protection Agency (EPA) Donation of excess food SmartWay Carrier Partner for the products Embedding sustainability 12th consecutive year. We have within our supply chain been recognized as a SmartWay In our operational facilities, including Transport Partner since 2011. our distribution centers, we are Approximately 81 percent of carriers actively engaging with suppliers under our management are a to identify options to reduce SmartWay partner, compared to the unnecessary packaging in items industry average of 78 percent. Landfill diversion of we receive. We have been focusing unsalable items especially on removing internal packaging like plastic wrap or extra cardboard and see an opportunity to reduce paper and plastic use 63

2021 ESG Report Healthy Planet Products & Packaging — Sustainable Products, Sustainably Sourced We believe in providing our customers with products that meet the highest level of quality and safety, developed with respect for our environment. With our exclusive Store Brand products, we have an opportunity to meet our customers’ evolving needs for transparency and sustainability. We apply robust standards to the production of every product, and we continuously evaluate opportunities to develop new product formulations that meet the evolving consumer desire for more sustainable materials and chemically friendly products. Whenever possible, we seek to reduce or remove substances of concern or reformulate our products, using available ingredients that are safe and effective. Sustainable packaging Showing customers How2Recyle We continually strive to reduce the We’re proud members of the use of plastic and virgin materials Sustainable Packaging Coalition’s and to ensure recyclability for How2Recycle program to promote the packaging of all Store Brand recycling and educate consumers products. on how a product should be recycled through clear and easily understood labeling for consumers. As we converted all of our In 2021, more than one-third of Store Brand women’s hygiene our Store Brand items carried products to sustainable How2Recyle labels offering organic cotton in 2021, we shoppers useful information on expanded these efforts to responsibly disposing of product reduce plastic. We replaced packaging. We are on pace to have the plastic applicators in implemented the How2Recycle six tampon products with process across 75 percent of our applicators made from more packaging by the end of this year than 90 percent plant-based and on 100 percent of Store Brand material. This simple change packaging by 2025. will remove more than three million plastic tampon applicators from the waste stream every year. 64

2021 ESG Report Healthy Planet Building collaborations to tackle plastic In 2021 we joined forces with WWF to complete an audit of plastic packaging within our Store Brand product portfolio. The audit showed that 62 percent of our products include plastic packaging. What we learned set the path for our sustainable packaging roadmap and the development of five key goals that will help us reduce our impact while offering innovative products to our customers. We are proud to join ReSource: Plastic as a Principal Retail Member to support efforts to establish high standards on plastic sourcing for the retail industry. We will measure our plastic and paper packaging inputs Sustainable packaging goals on an annual basis to meet our key packaging goals. 100% Ensure all packaging for Store Brands products is 100% reusable, recyclable, compostable or can be returned to us for proper disposal at the end of life by 2030. 50% Reduce plastic use in operations by 50% by 2030. 50% Reduce single-use virgin plastic in Store Brand packaging by 50% by 2030. 2025 Ensure all Store Brand paper-based packaging is from recycled or certified sustainably sourced content by 2025. 2023 By 2023, define a list of packaging to be designated as problematic or unnecessary and take measures to eliminate them by 2030. 65

2021 ESG Report Healthy Planet Reducing plastic use behind the pharmacy counter Helping patients safely and responsibly discard We are exploring solutions that will offer more their medication and pill bottles is key to ensuring sustainable materials for our pill bottles, like aluminum, that medications do not end up in the wrong hands or offering additional take-back initiatives to recycle or misused, as well as supporting the health of the plastic bottles in our retail pharmacies. environment. We do this by exploring offerings for takeback initiatives and solutions to facilitate proper In 2021, we piloted an aluminum prescription bottle at disposal through recycling. a CVS Pharmacy location in Wellesley, MA. Data from customer and colleague surveys on interest, ease of use, With Americans filling approximately four billion and perceived quality and safety will inform our ongoing prescriptions each year, the classic orange plastic pill efforts to create innovative, sustainable solutions for our bottles present an opportunity for impact in reducing the customers. plastic waste and consequent environmental impacts. We are looking at sustainable solutions to manage the In 2022, we will conduct a pilot to take back consumer impact of the medication bottles our patients receive pill bottles in 22 stores for nine months. The bottles will each year. be converted to pellets that can be reused. 66

2021 ESG Report Healthy Planet Protecting pollinators The widespread use of pesticides and the degradation of habitat has caused steep declines in populations of pollinators — the birds, bats, insects and especially bees that are so vital to the health and dependability of the global food supply system. Some of the same chemicals used in pest management have also been linked to significant health hazards for agricultural workers and the communities surrounding agricultural lands. In 2021, we worked with the Sustainable Food Group (SFG) to understand pesticide risks and opportunities within our supply chain. Through this work we found it is extremely difficult to identify the types of pesticides used across our full supply chain. We made the decision to develop a policy that would reduce the presence of harmful pesticides in our private label supply chain for food and beverage products. This policy encourages suppliers to avoid chemicals such as neonicotinoids and glyphosate, as well as promotes use of the Environmental Protection Agency’s Integrated Pest Management strategies. Moving forward, we will offer trainings for sourcing practices, in 2015 we partners within our supply chain on introduced a goal to transition to sustainable approaches to pesticide 100 percent cage-free eggs by 100% management in alignment with this 2025. In the last couple of years, policy. Our policy was developed as the supply chain and offering cage-free eggs by 2025. with support from Friends of the of these eggs has increased and Earth. More detail on our pollinator consumer choice has evolved, we policy can be found here. made the decision to accelerate that goal. Our biggest priority is to Animal welfare ensure continued access to healthy CVS Health does not test any store foods at an affordable price. We are brand products on animals as part of currently working with our suppliers our product development process, to expand our selection of cage-free nor do we outsource this activity and free-range eggs in all our stores to any third parties. We’re proud to with a goal to achieve our goal of offer a number of cruelty-free make- 100 percent cage-free eggs by the up and skin care products. As part end of 2022. of our commitment to sustainable 67

2021 ESG Report About This Report CVS Health’s annual environmental, social and governance (ESG) Report, formerly referred to as our corporate social responsibility (CSR) report, provides an overview of our company’s ESG commitments, as well as progress against certain key ESG priorities, goals, and targets. Boundary and Scope goals in this report are established consider having additional content Consistent with previous reports, through a rigorous review process and data in its future ESG Reports the boundaries for this report involving internal subject matter externally assured. extend to all United States (U.S.) experts, and we believe this report company owned and/or operated accurately and fairly represents our This report was produced based on facilities, administrative offices and ESG activities, programs and the GRI Standards. More information retail pharmacies for the corporate results for the fiscal year ending on the GRI is available at www. enterprise. Company operations December 31, 2021. Full indexes outside the U.S. represent less than for the GRI, the Sustainability one percent of the total enterprise The report was submitted to Accounting Standards Board (SASB), and are not covered in this report. the Nominating and Corporate the Culture of Health for Business Data contained in this report covers Governance Committee of the Board (COH4B), and the United National activities that occurred in fiscal year of Directors for review and was Global Compact (UNGC), as well 2021 (January 1–December 31, 2021), reviewed and approved by members as our alignment with the United unless otherwise noted. of CVS Health senior management, Nations Sustainable Development including our ESG Steering and Goals (UNSDGs) are available in Content and ESG Priority Operation Committees, as well as the appendix to this report. Our Assessments the Disclosure Committee, which Task Force on Climate-Related In 2021, we conducted a priority are comprised of management from Financial Disclosures (TCFD) report assessment in accordance with principal functional areas within is available on our website. the Global Reporting Initiative (GRI) the company. This report has not Standards’ guidance for defining been externally assured or verified priority topics. The priority topics by an independent third party. inform the content of our reporting CVS Health carbon footprint and and ESG strategy. For additional water data from 2016–2020 has details, please see ESG Priority been externally assured. Data from Topics. 2021 will be reviewed for external assurance in the coming months Disclosure and Assurance by an external third-party and/or CVS Health management is by an independent third-party. The responsible for the preparation and CSR Report Appendix will also be integrity of the information in this reviewed and assured to the AA1000 report. The enterprise metrics and standard. The company may 68

2021 ESG Report Your Feedback Preparation of this Report K, Forms 10-Q and any Forms 8-K, Your feedback is important to us This report contains certain which provide important information as we continue to look for ways to forward-looking statements that are about our business, operations, improve our reporting and provide subject to risks and uncertainties. and financial performance. Before you with the information you need. Actual results may differ materially making any investment or other Please submit your feedback to from those contemplated by the decision relating to the company, [email protected] forward-looking information for a all such public filings should be number of reasons as described considered in detail. CVS Health Corporation in our Securities and Exchange Commission (SEC) filings, including References in this document to Attn: SVP & CSO, Corporate Social those set forth in the “Risk Factors” CVS Health products, programs Responsibility and Philanthropy section and under the section or services do not imply that entitled “Cautionary Statement CVS Health intends to provide all One CVS Drive, MC 1200, Concerning Forward-Looking products, programs or services Woonsocket, RI 02895; Statements” in our most recently across all of its businesses. telephone: 401-765-1500 filed Annual Report on Form 10-K Statements regarding CVS Health’s and Quarterly Report on Form 10-Q. future direction and intent are We refer readers of this Report to all subject to change or withdrawal our SEC filings, including our Annual without notice and represent goals Report to Stockholders, our Form 10- and objectives only. 69

Next in

Next in