2021 ESG Report Healthy People assistance care management, Young Adults Mental health struggles and suicidal whether there is clear risk of Many adolescents and young adults behaviors can disproportionately self-harm or not. Additionally, in struggled through the pandemic affect young people of color and 2021, this simple intervention was with the loss of connections made LGBT+-identifying adolescents extended to more than 380,000 at school, at work or socializing and young adults. We launched Aetna medical members. with friends. In addition to Here4U targeted social media campaigns sessions targeting young people, in June, which is Pride Month, and we expanded virtual mental health in July, which is Black, Indigenous 15% services to teens in 2021 through and people of color (BIPOC) Mental our telehealth solution Teledoc. We Health Month, to raise awareness decrease in adult-member also adapted our Caring Contacts and highlight resources available to suicide attempts personal outreach program to help these groups. Provider training is also key to younger members, sending providing patients with support. postcards, text messages and With our learning partner, age-appropriate care packages to Psych Hub, we developed and connect with and offer resources to implemented a no-cost, evidence- students and adolescents who have based suicide prevention continuing been discharged from an inpatient education training series program stay after a suicide attempt. We for practitioners. In 2021, more also secured additional outpatient than 2,000 contracted providers programs dedicated to youth, enrolled in the program, in including the Youth Nominated addition to more than 800 of our Support program through Oui/Vita own CVS Health mental health Health Therapeutics now offered practitioners. We doubled the nationally to our members. number of colleagues trained and qualified by the American Foundation for Suicide Prevention to deliver the Talk Saves Lives suicide prevention training program and made the training available to all plan sponsors at no cost. Simple but meaningful human connection can go a long way during particularly vulnerable times. Through our Caring Contact program, care managers send personalized postcards to members being discharged following a suicide attempt, letting them know they are valued, and that support and resources are available to them. Consistent with the published research, our analysis found that this outreach reduced repeat suicide attempts by about one-third to one-half among adults enrolled in our commercial plans. 23