2021 ESG Report Healthy Business Protecting your privacy Colleague safety and Supporting holistic health Our commitment to privacy is at well-being for colleagues the core of our values. We focus In 2021, we invested more than our efforts on enabling quality, a When the COVID-19 pandemic $100 million in reducing medical consumer-centric experience and forced some businesses across contributions for colleagues under trust, while protecting the consumer the country to close their doors, a common cost-share strategy and maintaining compliance. Under we remained open. Day after day, that provides a higher company the leadership of our privacy office frontline CVS Health colleagues — subsidy for our lower-paid and chief privacy officer, we develop, some 200,000 of them — showed colleagues. This resulted in reduced monitor and assess CVS Health’s up to work to help Americans get contributions toward the cost of compliance with global privacy the care and services they need. medical and prescription services regulatory requirements and risks. For every one of our colleagues, for more than 100,000 colleagues. We provide annual trainings to the pandemic has disrupted work, all CVS Health colleagues on travel, and home life. For many, it We know that supporting key privacy topics, including has brought illness, anxiety or grief. the mental well-being of management of personal health our colleagues is just as information (PHI) and personally For additional details on the tools, important as the behavioral identifiable information (PII). policies and benefits put in place to health offerings we provide keep our colleagues safe throughout our customers and patients. More information on our privacy the pandemic and respond to their programs can be found in our Code needs, please read our 2021 COVID of Conduct. Response Report. 39