2021 ESG Report Healthy People Making health care more affordable The American health care system remains fragmented, inconvenient and overly expensive. CVS Health is creating tools, services and support that are cost- effective and flexible, helping members, patients and customers unlock savings and take greater control of their health care. In addition, we are considering the quintuple aim when considering how we deliver health care — including considerations for race, rural communities, age, individuals with disabilities and poverty. Delivering quality coverage and peace of mind 37K 85% The Aetna Connected Plan members enrolled combines CVS Health services with of respondents said health a carefully selected Aetna network care costs are somewhat of doctors, hospitals and urgent care 9 or very important when it centers to help members access comes to their health care when and where they need it — markets often at a more affordable price than a traditional plan. In addition to lower premiums (up to 20 percent below $0 comparable preferred provider organization (PPO) products in the copays at MinuteClinic market) the plan offers members other savings. Free The millions of Americans who are eligible to purchase health care 1-to 2-day prescription insurance on the Affordable Care delivery Act (ACA) marketplaces can also take advantage of the value of our integrated offerings. In November, 20% Aetna CVS Health individual and family plans — combining the discounts on health coverage of Aetna with health-related items local care at CVS Pharmacy, MinuteClinic, and HealthHUB locations — became available in eight states during the ACA Open Enrollment period. 15