Our People and Culture 79 2021 Sustainability Report A Modern, High-Performing Health System Introduction Responsible Business Practices Performance Data Environmental Health Helping to build a modern, high- performing health system requires a workforce that is constantly learning and innovating. Developing and growing our talent Career pathing needs to start early, with robust onboarding and digital tools for self-assessment, learning and development planning to help our team members grow their careers at UnitedHealth Group. Our talent practices reflect our employee-centered culture and promote transparency, mobility and a modern approach to talent stewardship that is aligned to our business strategy and values. In addition, our practices promote a diverse, equitable and inclusive culture. Our talent development initiatives provide employees with self- assessment tools, learning experiences, and both formal and informal education. We invest in mentoring, coaching and sponsorship to provide stewardship and remove roadblocks. As we grow our key talent segments, we evolve rotational programs to grow skills and careers in critical jobs. People leadership programs equip our leaders with tools, resources and an aligned vision so they can deliver the best experience for our employees, which in turn enables them to deliver the best experience for our customers. We introduced a People Leader Goal to set clear expectations for leaders to create authentic connections, a sense of belonging and a commitment to our mission. We listened to our talent, leveraging natural language processing to explore more than 300,000 comments from employee surveys to evolve and bolster our leadership culture. This People Leadership Initiative yielded strong adoption throughout the executive population and will scale across the enterprise in 2022 for deeper and broader impact. Our talent management initiatives support a workplace where employees are included and visible, and have a clear understanding of their strengths and capabilities to guide their career journeys. We enhanced technology platforms to organize talent data, working across teams and stimulating mobility across the enterprise. We maintain talent momentum through a consistent rhythm cycle of high-potential identification, development planning, talent reviews and succession planning in order to remove succession gaps and facilitate talent movement based on development and succession plans. Our talent management programs promote a culture invested in and accountable to building a diverse workforce by ensuring diverse talent is identified and included in all succession plans.