Our People and Culture 78 2021 Sustainability Report A Modern, High-Performing Health System Introduction Responsible Business Practices Performance Data Environmental Health Mental health and resilience We ensure employees and their families have access to a variety of mental health resources. The full spectrum of resources to support team members and their families ranges from caregiving and financial help, to mental health counseling and solutions to prevent burnout. Key actions taken during the COVID-19 pandemic over the last two years include: • Enhancing Liv e and Work Well — our employee assistance program (EAP) — to provide a simpler and improved employee experience. Our EAP provides a wide range of support, including 24/7 access to a life coach and a variety of online resources. EAP services include parenting resources, work/life concierge, backup child and elder care, access to a money coach and free in- person counseling sessions. • Pr oviding 24/7 access to virtual behavioral coaching — an eight-week digital program that offers personalized support with a dedicated coach to help manage symptoms of depression, stress and anxiety. • Est ablishing an internal burnout coalition, composed of leaders from across the enterprise, to collaborate on combating the increasing issue of employee burnout and working to ensure a systemic approach is prioritized to support UnitedHealth Group employees. • O ffering additional clinician support through programs such as Joy in Practice, created by the Center for Clinician Advancement, with the goal of promoting a healthy and joyful work environment. • Cr eating employee resource groups, such as Working Parents United, to build community and peer support.