30 SOCIAL IMPACT EMPLOYEE EXPERIENCE LEADERSHIP DEVELOPMENT Our employees are high performers—constantly exploring new avenues for growth and delivering value for the Company. To ensure that they develop the particular skills, knowledge, and behaviors necessary for strong leadership, we have developed a set of High-Performance Leadership Competencies (HPLCs). HPLCs are used in performance evaluations to set individual goals and guide employees in leveraging their strengths throughout their career journeys. Our President and CEO, Fabrizio Freda, further reinforces the importance of the HPLCs through “Leadership from Every Chair,” a dialogue he has with employees each year. DEVELOPING OUR EMPLOYEES High performance is an integral part of our culture and the foundation for our ability to consistently deliver High-Touch services and experiences. Our corporate-wide Performance Development Plan (PDP) covers office-based employees across brands, regions, functions, and channels. The PDP provides a single structure for employees and their managers to set goals, have ongoing coaching conversations, and review performance at the end of each year. We continue to expand Digital PDP to additional brands and affiliates and reached more than 16,500 employees in fiscal 2021. We also continue to modernize the digital tool with enhancements to improve the user experience. In addition to the ability to track, edit, and share goals, employees can provide and receive feedback.