As a large, multinational corporation with operations in nearly 50 countries worldwide, ExxonMobil was well positioned to offer assistance to communities around the world when the COVID-19 pandemic rapidly began spreading in early 2020. At the same time, it was important for us to keep our employees and contractors safe, while also continuing to ensure we were providing essential energy and chemical products. The men and women of ExxonMobil responded, playing an important role in the global effort to combat the virus. We leveraged our leadership in technology and manufacturing, coupled with our culture of ingenuity and care for our people and the communities where we work. Protecting our workforce’s health and safety while maintaining critical operations On our offshore platforms, in our refineries, at our lubricants and chemical plants, and throughout our facilities worldwide, our employees and contractors safely maintained critical operations. In the earliest days of the pandemic, we activated emergency response teams and implemented business continuity plans, building on lessons learned from previous pandemics such as SARS and Ebola. ExxonMobil has comprehensive procedures and processes that we activate to respond to emergency events. Certain aspects of our operations function 24/7. The COVID-19 pandemic presented unique and challenging circumstances, since some operations entail working and living in close proximity to others. Many of our employees and contractors spent months at work, quarantined and isolated from their families, in order to deliver the energy and products that are essential to society. At our offshore facilities, we worked with local governments as needed to manage rotational crew changes safely, including chartering flights while international airports remained closed. Our preventive and mitigation safeguards, combined with coordinated internal communications, helped protect the health and safety of our workers and their dependents. Enhanced cleaning and distancing protocols were put in place at offices and facilities, and additional personal protective equipment was provided to employees. We continued to refine these measures in consultation with internal and external health experts as new information about the virus became available. To address the personal needs of employees, we deployed our workplace flexibility programs, childcare and elder care referral services, school-transition support and peer-to-peer connection networks. We also sought to help our customers at Exxon-, Mobil- and Esso-branded service stations. For example, in the United States and Canada, we advised our wholesalers, retailers and their service station personnel on more frequent cleaning and sanitizing of sites – from fuel nozzles to store countertops to door handles. Further, we encouraged consumers to use mobile payment options through our Exxon Mobil Rewards+™ app to reduce contact with surfaces at the pumps. 35 | Sustainability Report Highlights Case study: COVID-19 response Mobil-branded service stations in Thailand provided masks and hand sanitizer in response to COVID-19.