Case study: COVID-19 response ExxonMobil donated hand sanitizer and personal protective equipment to first responders around the world. 36 | Sustainability Report Highlights Supporting emergency responders and medical personnel By mid-April 2020, the need for medical masks, hospital gowns and other medical equipment and packaging had increased significantly. We answered this demand by increasing our manufacturing capability of specialized polypropylene at facilities in Louisiana, Texas and Singapore to enable production of hundreds of millions of masks and tens of millions of gowns each month. At the same time, we boosted production and supply of isopropyl alcohol – a key ingredient in many disinfectant products – to enable production of millions of bottles of hand sanitizer. We provided thousands of gallons of isopropyl alcohol to make urgently needed disinfectant for the U.S. Transportation Security Administration to protect its officers and passengers in airports across the United States. We also answered a request from New York state officials who needed large quantities of isopropyl alcohol to make hand sanitizer for emergency responders, primary care health professionals, senior health centers and others. We made similar donations of isopropyl alcohol and specialty polypropylene and polyethylene in other countries. We did our best to meet growing demand from the private sector as well. For example, we provided isopropyl alcohol to E.T. Browne, a small, family-owned business best known for its Palmer’s® personal care products, when it decided to repurpose its Pennsylvania factory to make medical-grade hand sanitizer for the U.S. military and medical first responders. In late April, we went beyond production by temporarily reconfiguring manufacturing operations at our Louisiana facilities to enable us to produce, blend, package and distribute hand sanitizer. The Federal Emergency Management Agency distributed these supplies amongst organizations supporting COVID-19 first responders across the United States. Additionally, we deployed our technical and logistical expertise to help solve problems associated with shortages of personal protective equipment, which typically can only be used for short periods before having to be replaced. We collaborated with the Association of the Nonwoven Fabrics Industry and contributed technical and product application expertise to help support the development of masks and face shields to protect first responders, medical caregivers and the general public in their return to work.