FAQs

AbsenceOne: A New Approach to Leave Management and Support Beginning September 1, 2021, UnityPoint Health will transition to a new process for requesting leaves of absence. Team members will visit the AbsenceOne online portal to request a leave of absence – including requests for short- and long-term disability benefits. What is AbsenceOne? AbsenceOne is a partnership between Prudential and Sedgwick to administer the Disability and Leave Programs on behalf of UnityPoint Health. UnityPoint Health’s disability insurance benefits are underwritten by The Prudential Insurance Company of America (Prudential). Sedgwick Claims Management Services, Inc. is a third-party administrator providing claims services for Prudential. AbsenceOne is here to help with time away from work. Their goal is to make this process as simple as possible for team members. Why is this change happening? Partnering with AbsenceOne is the right choice because: • Life is unpredictable: AbsenceOne offers both in-person and online self-service options for reporting claims. No matter what time of day or where you are, you can reach them at (877) 467-2671 or absenceone.com/unitypointhealth. • Choices can be confusing: AbsenceOne representatives can guide team members through the absence process, answer questions about documentation and offer referrals to employee assistance (EAP) and disease management programs. They are good listeners, creative problem solvers and personal experts in the absence process. • Information is important: Absenceone.com/unitypointhealth offers easy, self-service options from any web-enabled mobile device or computer. Team members can view claim status, update information, communicate with AbsenceOne, upload documents, opt for push notifications and use direct deposit. What is the difference between disability and a leave of absence? Disability is a benefit that replaces a percentage of your base wage while you are temporarily disabled due to your own serious health condition and inability to work. A leave of absence approves you to be off work either through the Family Medical Leave Act (FMLA) or, if not eligible, through the UnityPoint Health medical leave policy. FMLA is a Federal entitlement of unpaid job protection to care for yourself or a family member due to a serious health condition. FMLA can be taken continuously or intermittently. Please be aware that a leave of absence and disability leave both require medical information to be approved. 1