2021 ESG Report Contents Introduction Economic Environment Social Governance ECONOMIC AREEI: Employees AREEI eforts for employees in 2021 focused on creating a greater sense of belonging by providing forums where employees could connect, share insights and feedback, and advance their awareness of inequality within the workplace. This approach included a mix of continuous listening and learning opportunities and updated tools and resources through the employee lifecycle. Fifth Third Chief Learning Ofcer Christine Nester leads the AREEI Employee Workstream. Listening, Learning and Taking Action Listening and learning from employees is vital to becoming a more equitable, diverse and inclusive organization. In October 2021, Fifth Third partnered with a leading marketing strategy and research organization to facilitate and execute a three-year employee listening strategy. There will be 68 total sessions through 2025. These sessions are designed to provide employees with an opportunity to speak candidly about inclusion and diversity at the Bank, and the insights and sentiments gleaned from them will inform our path forward. Christine Nester , SVP, Chief Learning Ofcer Also last year, the Bank continued its journey with unconscious bias training that began in 2020. In 2021, the focus was on microaggressions and bias mitigation. Through a series of short videos and interactive experiences in Degreed, an online learning platform, employees explored how to mitigate bias, address microaggressions and have inclusive conversations and meetings. The learning journey also included activities to help employees practice and refect on key lessons. In 2021, over 5,700 employees completed the associated survey, a 146% increase over the prior year. The vast majority of participants found the experience valuable in helping them understand and mitigate their unconscious bias. Fifth Third’s learning and development team also partnered with Harvard Business Publishing to design training that will enable managers and employees to engage more efectively in critical conversations. The Employee Lifecycle Fifth Third conducted a comprehensive review of the Bank’s practices through the employee lifecycle. The review included recruiting, development and performance management practices to fnd meaningful ways to accelerate equality, equity and inclusion with all employees. Strategies based on the review’s fndings are in development and will be initiated in 2022. For more information on our overarching inclusion and diversity strategy, including our six bold goals, see page 53 . 1 African American BRG Detroit, MI CED Market Manager In 2021, 98% of employees completed unconscious bias training. Fifth Third’s Unconscious Bias Training for employees. 27