2021 ESG Report ECONOMIC AREEI: Customers Fifth Third seeks to be the bank of choice for Black business owners and Black consumers across our footprint. Our fnancial pledge of $2.8 billion focuses on creating equitable outcomes for all. This workstream, led by Navia McCloud , Business Banking national sales manager, focuses on: • Addressing the racial wealth gap and other fnancial disparities. • Developing end-to-end products and solutions with targeted marketing and outreach. • Listening and learning from customers to achieve our lending commitments in home mortgage, small business and business banking. In addition to focusing on the lending commitment, the group enlisted the services of a majority owned qualitative research frm and an African American focus group moderator to develop a cohesive lifecycle banking education program. The focus groups provided insights on workforce diversifcation, multicultural marketing, the Lifecycle Banking Education Program and Home Mortgage Disclosure Act data, and metropolitan area and census tract level analysis within Fifth Third’s footprint. Navia McCloud , SVP, Business Banking National Sales Manager In 2021, Fifth Third joined the Ofce of the Comptroller of the Currency’s Project REACh initiative. Project REACh (Roundtable for Economic Access and Change) is a collaborative efort that involves leaders from banking, business, technology, and national civil rights organizations to remove structural barriers to fnancial inclusion and increase broader participation in the national economy. Project REACh aims to achieve several changes nationwide that promote fnancial empowerment. The strategy also will implement successful local projects that can serve as models for fnancial inclusion, building wealth and addressing issues of fnancial inequality in areas such as credit alternatives, afordable Contents housing, small business lending and supporting minority depository institutions. Fifth Third has dedicated resources to address these workstreams created by the OCC to drive positive change for its customers. Finally, the customer workstream supported the Fifth Third Empowering Black Futures neighborhood investment program by providing research and data that confrmed the selected areas would receive branch and banking options that meet their specifc needs, including establishing lending goals for each participating neighborhood. Moving forward, the workstream will support the infrastructure of the new branches as well as locations slated for remodeling or other updates. Introduction Economic Environment Social Governance Our customer sub-workstreams play a key role in supporting our Black customers by applying Fifth Third’s One Bank approach with an AREEI focus. Highlights from 2021 include: Mortgage: The sub- stream focused on data driven opportunity assignments to mortgage loan originators engaging real estate agents in target markets and hosted targeted homebuyer education forums in high minority tracts. Small Business Banking, Business Banking and Commercial: This sub- stream adjusted product ofers and bundling based on data discovery results; reviewed credit policies for possible adjustment; and modifed existing One Bank agendas to include AREEI topics. Consumer Retail: This sub-stream aligned education opportunities with Retail branches; considered modifcations to the in-branch customer experience ; and adjusted product oferings and bundling based on data discovery results. AREEI Lending Commitments As of Dec. 31, 2021 (In millions) 2021 Target 2021 Actual 2022 Target 2023 Target Community investments, loans/Financial accessibility, branches in high minority tracts/Contributions via the Fifth Third Foundation $200 $224 $200 $200 Lending to high minority tract businesses $290 $709 $435 $535 Lending to Black homebuyers/owners $270 $469 $315 $365 As of Dec. 31, 2021, Fifth Third had exceeded our AREEI lending commitments to high minority census tract businesses and Black homebuyers. 28