Stakeholder Engagement Our Firm has a range of stakeholders, including customers and clients, employees, communities, shareholders, regulators and policymakers, ESG raters, research analysts and suppliers. We engage with these stakeholders throughout the year to obtain insight into their needs and perspectives, as well as to share information about our Firm’s strategy, practices and performance. Responsibility for engaging with stakeholder groups is widely shared across our Firm’s lines of business and corporate functions, and we engage through numerous channels. The insight we gain from our engagement with key stakeholders feeds into the Firm’s business strategies, products and services and policies and procedures. Stakeholder Group How We Engage CUSTOMERS AND CLIENTS We are helping support our small business and consumer finance customers meet their financial needs, as well as our corporate and institutional clients. We regularly solicit and respond to customer and client feedback about our products, services and organization as a whole, and endeavor to build long-lasting relationships based on trust and mutual respect. • We engage regularly with our customers in our branches and through our website and social media platforms. We take pride in providing inclusive interaction. For example, we have multi- lingual staff in many of our branches and are investing in sign language interpreters at key locations – e.g., near Gallaudet University in Washington, D.C. We also seek customer feedback via online and in-branch surveys, with the aim of improving customer interaction and experience, and have a conduct hotline through which our customers can anonymously raise concerns and report misconduct. • We also engage with our clients through one-on-one meetings, roundtables and conferences – for example, the Firm’s Annual Health Care Conference, which aims to connect global industry leaders, emerging fast-growth companies and innovative technology creators. • We listen and respond to the needs of our customers and clients by offering products and services that emphasize social and environmental responsibility, including lending for affordable housing and electric vehicles and supporting minority-owned businesses through financial literacy coaching. EMPLOYEES Our people are at the heart of JPMorgan Chase and are vital to our success. We work to understand our employees’ evolving needs and perspectives. • We engage with our employees through surveys, including our global Employee Opinion Survey and Exit Surveys; town hall and small group meetings; focus groups; blogs, articles and newsletters; online feedback tools; and other forums. • Engagement surveys are conducted periodically and allow us to identify areas of strength and opportunities for improvement to promote continued employee satisfaction and retention. • Our CEO-led Town Halls cover topics such as business strategy and outlook, emerging industry trends and our progress on key Firm initiatives such as the $30 billion Racial Equity Commitment and $2.5 trillion Sustainable Development Target, and provide opportunities for employees to ask questions of our senior management. COMMUNITIES We are committed to ensuring the Firm's decisions are informed by diverse perspectives, particularly those of the communities we serve. • We are engaging with external stakeholders in a variety of forums. Through our longstanding Chase Advisory Panel program, we facilitate regular conversations among senior JPMorgan Chase executives and consumer policy groups, non-profit organizations, civic leaders, trade associations and diverse chambers of commerce, many of which are sources of information and ideas about how the Firm can promote racial equity through our products, services and approaches. In addition, in 2021 we created Community Engagement and National Stakeholder and Policy Engagement teams to further local engagement and two-way dialogue with stakeholders. 52 INTRODUCTION ENVIRONMENTAL SOCIAL GOVERNANCE Corporate Governance and ESG Oversight Stakeholder Engagement Risk Management Data Privacy and Cybersecurity Business Ethics Political Engagement and Public Policy ESG REPORT APPENDICES