Akron, Ohio Corktown in Detroit Crenshaw in Los Angeles Fifth Ward in Houston Gentilly Woods in New Orleans Harlem in New York City 36 Mattapan in Boston Oak Cli ff in Dallas Oakland, California South Shore in Chicago Ventura Village in Minneapolis 37 Wards 7 and 8 in Washington, D.C. 2 4 3 1 6 8 7 5 10 12 11 9 2 4 3 1 6 8 7 5 10 12 11 9 FROM COMMUNITY BANKING TO COMMUNITY BUILDING Helping individuals strengthen their financial health and build long-term wealth begins with trust and access – which includes being able to walk down the street to the bank to deposit a paycheck or knowing where to get trusted financial advice or how and when to apply for a loan. In underserved communities, this kind of access is too often missing. That’s where our Community Center branches come in. Since October 2020, we have opened an additional 10 Community Center branches in LMI communities – bringing our total number to 12 – many of which are located in urban areas with Black, Hispanic and Latino populations. The majority were built with minority contractors as part of our effort to engage more diverse vendors (learn more on page 40). At these branches, we are offering not only all our traditional banking services, but also collaborating with local organizations to offer free resources including homebuyer workshops, career and mentoring sessions and financial health seminars. The branches also have space to host grassroots community events, small business pop-ups and more. Since October 2020, we hired more than 100 Community Managers in underserved communities who serve as local ambassadors to build and nurture relationships with community leaders, nonprofit partners and small businesses. Community Managers are dedicated to building trust with the community to offer guidance, expertise and provide accessible tools, resources and information related to financial health. By the end of 2021, Community Managers hosted more than 1,300 Financial Health events with more than 36,000 people in attendance, and participated in more than 600 Community Service events. Neighborhoods Served by Chase Community Center Branches 35 The Role of a Chase Community Manager To help expand access to banking in Black, Hispanic and Latino communities and improve financial health, we pledged to hire 150 Chase Community Managers in branches in under - represented communities across the country. These individu - als serve as local ambassadors to build relationships with community members, and work together with local organiza - tions to offer financial health workshops, events and advice that is tailored to the need of local residents. They also work closely with Chase Community Home Lending Advisors and Senior Business Consultants to help local residents and entre - preneurs set their financial goals and identify the right prod - ucts and services to support those goals. “It’s an honor to play a part in helping individuals and businesses achieve their financial goals, no matter what those goals may be,” said Jordan King, Los Angeles Community Manager. “We’re here to provide education and support to help break down barriers that drive lasting change, and discuss important topics like budgeting, saving and building credit. It starts with meeting residents right where they are, and that’s exactly what we’re doing.” 35 As of December 31, 2021. 36 Opened prior to October 2020 announcement of our Racial Equity Commitment. 37 Opened prior to October 2020 announcement of our Racial Equity Commitment. 48 INTRODUCTION ENVIRONMENTAL SOCIAL Feature: Our Commitment to Racial Equity Diversity, Equity & Inclusion Hu man Capital Inclusive Growth GOVERNANCE ESG REPORT APPENDICES