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Nearly half (48%) of 3PL respondents spend less than two days per month billing and invoicing customers, while 17% spent more than a week. When overlaying data with how invoices get prepared, of those 3PLs using their WMS or a WMS integration with accounting software to create invoices showed less time on average spent on billing, with 64% completing the invoices in less than two days. Best Practice: Leverage billing automation to reduce time building invoices and seize the opportunity to drive more profit by automatically capturing billable events. While uncaptured charges (48%), lack of automation (46%), and complex customer setups (41%) represent the top three challenges for all 3PLs in the billing and invoicing process; those creating invoices manually experienced even greater frustration (~60%) related to uncaptured charges.

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