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PROFITABILITY GROWTH With new business abounding for 3PLs, many were able to capitalize on the demand to drive greater profitability for their business. When asked if their profitability improved during the past year, 81% indicated yes, with 38% indicating “high” profitability growth of more than 25%. Thirty-one percent (31%) indicated medium profitability growth of 10–24%. Eighteen (18%) of 3PLs performing omnichannel fulfillment saw a 50% increase in profitability over the prior year, which is 33% more than the average of other 3PLs. Participants with less than 10 customers were 42% more likely to see high profitability in 2022 over participants with >10 customers.

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