Whether your recommendations are positive or negative, you are required to take a stand about the viability of the product you’re researching. Sometimes, as in the case of Paul the movie producer, your recommendations aren’t what the client wants to hear. It’s just reality, and sometimes that’s just how it plays out. Yet, the reason you conduct research and analyze data is to learn about the real potential of the product so that you can make empirical calls about how people will spend their time and energy. You might learn that the client’s initial vision faces a lot of challenges. You might also learn that there are better alternatives to the product. It’s your job to analyze the data and to present these insights with solid supporting evidence. You are now at the end of the Competitive Analysis Findings Brief, and you understand with absolute certainty what kind of marketplace your product is facing. You are now at a crossroads: If you’re in a red ocean, you need to ask, “Why am I creating something in a saturated marketplace?” You might need to go back to the earlier chapters to reassess your customer segment, customer problem, or competitive landscape. If you’re in a purple or blue ocean, move on to Chapter 6. You’re at the threshold of possibility — to build an innovative product! Now, you just need to resolve how to capitalize on the opportunity. PRESENTATION AND TAKEAWAYS It’s not uncommon for the client to only glance at the spreadsheet and appreciate that the UX strategist has done his homework. Thus, include the spreadsheet as an appendix, so the client can reference the raw data as needed and when convenient. I recommend downloading an Excel version of the Google spreadsheet so that the client can look at it offline or share it with others without having to link to the cloud version. You can also include the link to the cloud version if you expect this exercise to continue and potentially become collaborative.
UX Strategy: How to Devise Innovative Digital Products that People Want Page 138 Page 140