Troubleshooting + FAQs I'm receiving a "Video too long" error I'm receiving an error when I input At this time, videos uploaded by self-serve my CTA link advertisers must be no longer than 2 minutes and Make sure there is no protocol referenced at the 20 seconds. If you attempt to upload a video longer beginning of the URL (like http or https). If your link than this, you will receive an error. does not work with http, try https. Next, ensure that there are no special characters in the URL. Certain advertisers may qualify for whitelisting for Special characters often used in URLs are pipes longer video uploads. Please file a support and square brackets, both of which are not ticket to see if you qualify. accepted in Media Studio. Lastly, please check that your CTA is within the 255 character link limit. My video shows a "The media could not be played" error when I view it in a Tweet If you see a "The media could not be played" error in a video that you've already Tweeted, it means that the original video has been deleted from your Media Studio. At this time, there is no way to un-delete a video from your Media Studio. You will need to upload a replacement video and create the Tweet again. 29