Troubleshooting + FAQs Why should I run a Video Views Can I delete a video I’ve already campaign? Tweeted? We’ve seen an 84% year over year increase in watch Yes, you can delete a media asset after it has been time and our user base is steadily growing as well. Tweeted. This can be done from the UI by clicking People come to Twitter with a discovery mindset, the found at the bottom of each thumbnail included and relevant videos are the perfect way to catch in your Library. If you are deleting an already Tweeted their eye. media asset, we recommend that you also delete the Learn more about video on Twitter. Tweet from Twitter. Otherwise users will receive an error saying that the media asset cannot be viewed/ What is autoplay? played. Autoplaying means that the video will be I'm receiving an "Upload failed" error immediately shown to the user without audio. When your video is at least 1% in view, it will begin If you're experiencing issues with your video autoplaying. uploading and/or processing, follow these steps: Keep in mind, we only charge in this campaign 1. Confirm your video is within our required objective when someone views 2 seconds of specifications. Does your video file have playback in 50% view in the timeline, or click to the correct video and audio codecs? the watch in fullscreen or unmute, whichever comes right frame rate? is your file too large? first. The same goes for 3s/100% views. We'll 2. Try uploading your video on a different charge when someone views 3 seconds of playback wifi network. The faster the wifi speed, the in 100% view in the timeline, or a click to watch in greater chance the video will upload. fullscreen or unmute, whichever comes first. 3. Re-export your video file in a smaller size. An easy way to do this is to reduce the Do Promoted Videos loop? bitrate. Even if your file is under our All videos posted to Twitter that are 60 seconds or maximum size, we may still have issues shorter will automatically loop. This also applies to ingesting the file. Reducing the size of the all Promoted Videos. file reduces the time of the upload, maximizing your chances for success. If you're still having issues, please file a support Will sound be enabled when ticket. videos are clicked to play? Yes, any sound in your video will play back upon a user’s click or tap. 28