Service, Dispatch, Technical Operations and Central Load Planning teams, giving us significantly greater coverage than the industry average. In 2021, we recorded 10,847 ASAP reports. We expect to roll out programs in 2022 for Gate Agent and Crew Scheduling teams, which will give us ASAP coverage across 100% of our operations. Our GSAP for Fleet Service and Cargo teams plays the same role, encouraging team members to report potential safety issues in cargo and catering environments, control centers and on the ramp. This program was created in collaboration with the Transport Workers Union of America–International Association of Machinists & Aerospace Workers and the FAA. In 2021, we recorded 487 GSAP reports. Flight Operations Quality Assurance (FOQA) FOQA is a voluntary safety program administered jointly by American and the Allied Pilots Association (APA) that uses routinely recorded flight data to proactively identify and correct deficiencies in flight operations. We routinely monitor approximately 90% of our flights and use algorithms to look for potential safety risks. The results help us better understand pilot performance and the operating environment. They also allow us to monitor aircraft systems, performance and operational efficiency. To enhance FOQA’s effectiveness, American partnered with Collins Aerospace in 2021 to retrofit our narrowbody aircraft with its Aircraft Interface Device (AID). The entire fleet at American will be equipped with this wireless data transfer system by the end of 2024. AID improves the speed with which we can retrieve FOQA data, and it represents an important step toward increasing accuracy in monthly reporting, improving aircraft reliability and preparing for future products and capabilities. American will also be the first carrier in the United States to adopt CEFA Aviation Mobile Services, a cloud-based application that allows pilots to recreate their flights on their company iPad. This tool will improve on the concept of crew debriefing by providing real-time feedback to our pilots. It turns each flight into a learning opportunity, ultimately contributing to the safety assurance of our SMS. International Air Transport Association’s Operational Safety Audit (IOSA) As part of our commitment to transparency and monitoring, we are a registered participant in the IOSA program, which is an internationally recognized evaluation system designed to assess an airline’s operational management and control systems. An IOSA, which takes place every two years, creates a structured methodology with standardized checklists that are comparable on a worldwide basis, enabling and maximizing the joint use of audit reports. In April 2022, we successfully completed our IOSA audit in conformance with all standards and recommended practices. As a result, American Airlines IOSA registration has been renewed until July 2024. Line Operations Safety Audits (LOSA) Since launching our continuous pilot LOSA program in 2017, we have been sending highly trained pilot observers onto the flight deck to better understand work-as-done versus work-as-imagined. Observing our frontline team members in action and gathering safety-related data on environmental conditions, operational complexities and crew performance in real time provides us with valuable insights for enhancing safety and resilience. We are expanding LOSA to other work groups outside our pilot group. In 2021, we implemented a continuous Dispatch LOSA and are collecting data to enhance safety performance. We also are developing a Cabin LOSA program and expect to start conducting observations in 2023. The Cabin LOSA program will help us better understand the challenges facing our flight attendants and the measures we can take to keep the cabin safe for everyone. We will continue to evaluate the feasibility of expanding LOSA to other operational groups, with 100% coverage as our ultimate goal. Learning and Improvement Team (LIT) We created LIT in 2022 to collect and analyze data on what makes our pilots successful in their everyday work. LIT is composed of line pilots who are specially trained in flight deck observations and facilitated discussions. While it is similar in some ways to LOSA, LIT is a separate program. One of the key differences between LIT and American’s other Flight SMS programs (i.e., ASAP, FOQA, LOSA) is that LIT focuses on what goes well and why, thus providing a new safety lens through which to view the operation. Combining LIT data with other SMS data provides American with a broader picture of the system, rather than looking solely at unwanted outcomes. “ The Learning and Improvement Team is the latest addition to our Flight SMS programs. By focusing on what we do well, it complements the programs that concentrate primarily on areas where we need to improve.” — Bobbi Wells Vice President, Safety Systems, Efficiency and Compliance AMERICAN AIRLINES ESG REPORT 2021 33 \\ Indexes & Data \\ Customers \\ Team Members \\ Climate Change \\ ESG Strategy CEO Message OPERATING SAFELY \\ Safety