Financial Performance * 2021 2020 2019 REVENUE Passenger $26,063 $14,518 $42,010 Cargo 1,314 769 863 Other 2,505 2,050 2,895 Total operating revenue 29,882 17,337 45,768 Total operating expenses 30,941 27,758 42,703 Operating income (loss) (1,059) (10,421) 3,065 Income tax provision (benefit) (555) (2,568) 570 Net income (loss) (1,993) (8,885) 1,686 Basic earnings (loss) per share (3.09) (18.36) 3.80 Cash dividends declared per common share — 0.10 0.40 * In millions of U.S. dollars, except per-share amounts. Operational Performance 2021 2020 2019 SASB Metrics MAINLINE Revenue passenger miles (millions) * 136,512 77,065 212,859 Available seat miles (millions) ** 182,189 119,567 248,833 Passenger load factor (percent) *** 74.9 64.5 85.5 Departures (thousands) 870 619 1,115 REGIONAL Revenue passenger miles (millions) * 25,026 14,760 28,393 Available seat miles (millions) ** 32,346 23,600 36,255 Passenger load factor (percent) *** 77.4 62.5 78.3 Departures (thousands) 955 720 1,191 Note: American uses miles for our operational data reporting, rather than kilometers, as in the SASB metrics. * Revenue passenger mile (RPM): A basic measure of sales volume. One RPM represents one passenger flown one mile. ** Available seat mile (ASM): A basic measure of production. One ASM represents one seat flown one mile. *** Passenger load factor: The percentage of available seats that are filled with revenue passengers. Operational Performance 2021 2020 2019 On-time performance * 81.6% 82.3% 77.7% Completion factor ** 98.1% 93.9% 97.6% Mishandled Baggage Rate (MBR) 2021 2020 2019 By year 7.63 5.96 8.48 * Percentage of reported flight operations arriving less than 15 minutes after the scheduled arrival time. ** Percentage of scheduled flight operations completed. AMERICAN AIRLINES ESG REPORT 2021 54 \\ Customers \\ Team Members \\ Climate Change \\ Safety \\ ESG Strategy CEO Message INDEXES & DATA \\ Indexes & Data