7 PRINCIPLES OF GOVERNANCE GOVERNANCE UNITS 2019 2020 2021 ESG Committee meetings held # of meetings 6 7 9 National Community Advisory Council meetings held # of meetings 2 3 4 Customers/prospects who participated in customer and client satisfaction surveys # in millions 14.808 14.932 14.416 GRI 2-9: Governance structure and composition Bank of America investor relations, Corporate governance, Management Team & Directors Bank of America investor relations, Corporate governance, Board committees GRI 2-10: Nomination and selection of the highest governance body Our Board seeks directors whose complementary knowledge, experience, and skills provide a broad range of perspectives and leadership expertise in financial services and other global, highly complex and regulated industries, strategic planning and business development, business operations, marketing and distribution, technology/ cybersecurity, risk management and financial controls, human capital management, corporate governance, public policy, and other areas important to our company’s strategy and oversight. Additional information is available in our 2022 Proxy Statement in the Corporate Governance Section. GRI 2-11: Chair of the highest governance body Our company, Business practices Making an impact, Key governance topics Bank of America Investor Relations, Corporate Governance, Management Team & Directors 2022 Proxy Statement GRI 2-12: Role of the highest governance body in overseeing the management of impacts Our company, Business practices; Making an impact, Key governance topics ESRPF 2022 Proxy Statement GRI 2-13: Delegation of responsibility for managing impacts Our company, Business practices ; Making an impact, Key governance topics GRI 2-14: Role of the highest governance body in sustainability reporting Our company, Business practices ; Making an impact, Key governance topics The Global ESG Committee reports to the Board-level Corporate Governance, Environment and Sustainability Committee. A new ESG Disclosure Committee was convened in Q1 2022 which is a sub- committee to the Global ESG Committee. Other GRI 2-15: Conflicts of interest Bank of America’s Code of Conduct guides all staff and management on conflicts of interest. GRI 2-16: Communication of critical concerns Code of Conduct Our company, Business practices Making an impact, Key governance topics GRI 2-17: Collective knowledge of the highest governance body Our company, Business practices Making an impact, Key governance topics